Redstag SuppliesReviews of redstagsupplies.com

I was very pleased with my experience, ordering my refrigerator water filter from Redstag Supplies. I will continue to keep on ordering whatever I need from Redstag Supplies.

I wish to again revise my review. Redstag tried very hard to make things right. They sent me new filters that unfortunately did not fit into our Thermador freezer. I notified them of this problem and they have issued a refund. They showed a genuine interest in helping me which i appreciate.

Company advertises free shipping for water filters but they charged me $6.95 for shipping the water filter that I ordered. When I asked customer service for a refund of the shipping charge they gave a lame excuse defending the charge. I then sent them quotes from their website advertising free shipping to which they responded that I should take the package to UPS and return it for a credit. Bait and switch advertising of "free shipping." First and last time I'll do business with this awful company.

I was elated to find the filters I needed at such a reasonable price. I was receiving three filters for the price I had paid for one before. And the shipping was free! I received them fast and in excellent condition. I am so happy to find this outstanding source for the exact filters I need for my refrigerator.

Legit company! Very nice and understanding. I had a problem with my order (not really their fault) and they made good IMMEDIATELY. I really appreciated that.

Had a problem with the USPS, Alan took care of it and send a new order. Thank you for your help.

I purchased a set of two refrigerator water filters from RedStag Supplies that cost $53.45. Because the filters didn’t fit, I returned them in their original package, labelled with my name and address. That’s when the hassle began. Not seeing the refund posted on my credit card, I called back and was told “Refer to the returns instruction email sent to you 10 days ago. It clearly states that you must provide a valid return tracking number, highlighted in yellow."When I checked at the USPS, I was told they could not access mailings older than 7 days. When I informed RedStag, they replied “Without a return tracking number, how will we be able to locate your shipments? Each day, thousands of packages are moving in and out of fulfillment centers, which are utilized by hundreds of retailers. The absence of a tracking number makes it akin to searching for a needle in a haystack.” Eventually, they refunded not $53.45 but $42.76 explaining “While we understand that you personally handled the return and paid for the shipping, the restocking fee is a standard policy that applies to all eligible returns. Please note that the fee is deducted from the total refund amount to account for the additional processing required.”

Great products, dependable service, no substitutes for products listed. Speedy delivery - great selection of products for any and every home, office, or garage.