Arch Red Sky InsuranceReviews of redskyinsurance.com

First I appreciate the vacation insurance reimbursement payment. However I am disappointed that I contacted the Agent of my account four times. Twice by email and twice by telephone calls leaving message both times, From beginning of my contacts it took over two weeks to get a response. All four communications were of inquire about what other information was needed and how could I help. For my experience, I always found responding to a customer inquires was a necessary courtesy.

Mental health incidents aren't covered. After 1 month of no responses, they finally responded that the guest of honor who had/was still having a mental health crisis would have to get their doctor to fill out Red Sky paperwork. I offered to provide documentation from hospitalizations, involuntary commitments, police reports, and everything but this guest refuses to acknowledge they have an issue so they won't get their doctor to fill out paperwork. Red sky offered no alternative. It was really a waste of hundreds of dollars and I'll never use them again

Many many thanks. Good services

Bertram was super helpful (I had to call 3 times for help). However, once the claim was assigned to an adjuster, they never communicated with me. I left one VM and sent 2 emails - nothing. Then about 2 weeks later I got an email saying our claim had been paid and the next day it was deposited into our account. So the claims part was good but the communication was not. Was completely in the dark about the status of our claim until it was paid. Tried to check the status online and it always came back with “unable to find your claim”.

We filed a claim, and found the electronic process was easy to follow and efficient. The electronic payout option is also really convenient. We will definitely buy trip insurance again from Red Sky. One small item that should be addressed: our claim was in the status "Closed. Decision made" for a couple days before we were informed of what the decision was. I found that confusing, so I called the 800 number and was told the claim was in final review by a manager. So I'm wondering why the website would indicate that the claim was closed and decision made if it was still in final review.

Red Sky was very helpful during the claims process. We received emails alerting us to the different phases the claim was in. Once they received the required documentation from me to do a final review, the process took about 14 days.

Great service. This is my first time to ever file a claim and the process was flawless.

Excellent!! I purchased this travel insurance for my family beach trip and had to cancel three days before check-in date due to my son having Covid. Filed my claim, sent in the requested paperwork, and was approved and repaid within two weeks! Cannot say enough good things about this compay!