Red LobsterReviews of redlobster.com

Got food poisoning from the crab legs in Springfield Missouri. Don’t recommend compared to before COVID.

I recently won a very large prize and was able to convert some of the money and or proceeds into gift cards. I had not been to Red lobster in quite a long time so I decided to get a gift card to Red lobster so that I can treat my family to a wonderful dining experience. My first visit was a four. The waitress never came back the dishes were dirty and the food wasn't up to par. Because I had a gift certificate or had converted some of my winnings into a gift certificate I still had a lot of money left and decided to use the rest on a to go order. I ordered almost $150 and to go items and when I picked up my order all seemed well however when I got home more than 90% of my meal was missing. I called for over 20 minutes and could not reach management. I showed up and was told that I was not given a portion of my order and that they would remake the entire thing however only a portion was made. When I checked the order again before leaving I noticed that it was still missing things. To compensate I was given hush puppies which I don't even eat and two desserts that I did not ask for which I was not happy with either. When I got home I realized that again most of my order was still missing including scallops, my two sides and my non-alcoholic strawberry daiquiri had melted so I couldn't enjoy that. The manager stated that she would check on my order and make sure it was correct however she could not have because there's no way that it can be this completely inaccurate if anyone had checked it. Not only one time but three times the same order was inaccurate. I was given a coupon to dine out at another time however they're not considering that I had to take an Uber to get there twice and that wasn't allocated for and quite frankly they felt like they were giving me something when they were only making things correct in which the way they should have been in the first place. And all actuality they were replacing and not giving me anything in which I really only wanted my order to be accurate. I was in misled, misinformed, and had to wait an additional 45 minutes for another inaccurate and incomplete meal. The manager BJ was highly unprofessional, did not check my food as she stated, did not replace the order as she stated she would, and there is no way she could have checked the order because as I was leaving I checked it and I caught a few things but obviously I didn't catch everything. The only thing that really made up for this terrible experience was the customer service that I received from Mercedes a supervisor as well as a young man and I do not know his name but he is in the customer service department in the front staff. They can't make up for this experience however their empathy and overall attempt to make things better spoke for itself. Mercedes even compensated a free strawberry daiquiri for me when I came back in and explain to her what had happened which meant a lot to me. It would have meant more if I would have been able to enjoy it with my meal however that was not the case. Mercedes did go above and beyond and did what she can do which is more than what the manager did which basically was to go in the back and yell at the employees about who didn't do what not realizing that it starts with her as management.if she is setting an example for these individuals why is it that she dropped the ball when she was supposed to double check my order and did not and then gave me another order twice that was worse than the first order I received. There is no way that she could have checked my order. Instead of her replacing the entire order she threw in some hush puppies which first of all I don't eat didn't ask for didn't come with my mail and is not an adequate replacement for the time, and or food that I did not receive. She threw into desserts and I do appreciate that however she does not even know if I'm allergic to, like or even want it a slice of chocolate cake and a slice of cheesecake. When I informed her that the fish and french fries were still missing she brought that out however I did not realize that my size which were broccoli and baked potato were also still missing from my order which is absolutely ridiculous as this was the third time I had to wait an additional 45 minutes and if she would have packed it herself as she stated then it will be there. I also had ordered two other kids menus items which my other kids had ate and I was telling her that the way kids are when I got home I would have to give them my food because they've already eaten hers and she said she would just replace the entire thing and did not instead she throwing hush puppies. I would have been fine with that but you said an expectation and then you let me down again. in three day. I spent over $300 and was disappointed every time. Compensating me with money I already spent, less than is not sufficient. I actually spent more than what I was compensated with. Very disappointed

We haven't been to a Red Lobster for three years and will probably never go back. Our experience was less than desirable with the restaurant just looking worn and shabby. I ordered a Margarita ans while it was tasty, it was made up with a full glass of ice and very little drink. The stuffed mushroom appetizer was luke warm at best and tasted old. Ordering shrimp linguine and a lobster tail was just plain awful. The shrimp were cold and not totally cooked while the (rock) lobster was water soggy and tasteless. Pealing the lobster from the shell left it dripping and it bent over limp. There was no taste to it and was a complete waste of $16 for maybe a 3 oz tail add on. I understand why the company is in chapter 13 and I also remember why we never went back three years ago after that meal. Never again folks, they have received our last dollar for the crap served.

On march 9 visit red lobster in fairview heights ill the wait time was 45 min then once inside the biscuits and drinks was fine place an order took almost an hour the crab legs was terrible soft and rubbery very little meat inside jumbo shrimp was not jumbo small in size maybe 6 on a plate terrible experience never return

I would at Red Lobster in Montgomery Ohio and the food went awful the grill was broken we couldn't get any steak that was for Christmas dinner and the services was Bad. The host was nasty I'll never go back to Red Lobster again was very awful the the hosting was very nasty

OMG, THE FISH SANDWICH TASTED LIKE IT WAS SPOILED, THE FRIES WERE STALE AND SOGGY AT THE SAME TIME, THE SALAD I ORDER WAS BROWN LETTUCE, WITH STALE AS HECK CROUTONS, AND THE BUISCUITS TASTED LIKE STALE OLD BREAD NOTHING LIKE THE RED LOBSTER I REMEMBER, HORRIBLE, HORRIBLE FOOD.

I ordered takeout from Red Lobster Barrie and was disappointed that the drinks order was incomplete. (The Uber delivery dude went back to collect the missing drink!) The escargots are actually mushrooms which apparently contain snails. I couldn't find them or taste them. The Shrimp linguine was passable—I can make it better. It was expensive–not worth the price.

The food was awful, the shrimp was not good and the steak was so small and tough, it was beyond belief that this company could do this to customers. The prices do not reflect the mediocre food and over pricing does nothing to make the experience better. I suggest that you not enter this restaurant, you will be greatly disappointed.