Redington, founded in 1992, has always brought innovative and performance driven fly fishing products to the market - Fly Fishing Waders, Fly Rods and Reels!
Redington (redington.com) has 12 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Fishing & Hunting · Seattle, Washington
Excellent
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Showing 8 reviews with 1 star · Clear filters
Jason L.
Daaaang!!! Should of come here first. All the reviews below about their repair services is true. Do not buy if that is of value to you. They charged me $50 dollars and then just ghosted me. Twice! Finally received a response that a manager would refund me and never heard and saw anything. Just sad. For me it is not about the $50 anymore just how ethically wrong they are.
Jake L.
Im done with Redington and their awful repair services. First is was the pandemic, then their warehouse, now their online system is down and they are not taking orders. Been trying to buy a rod tip for two years now. Pathetic, won’t buy ever again after this.
Weston R.
I have been waiting 6 months for the rod I sent in for repair/warranty work. Every time I check with them I get pushed back more and more. Now they don't even have their own customer support. Never buying Redington ever again.
Sarah M.
I accidentally left my rod tip in Boise when I was driving across country. My friend went to Idaho Anglers to have them ship it to me. They did but UPS returned it to IA for some unknown reason. BROKEN. IA could have cared less. They sent it to me again with the tip taped together. I sent it right away to Redington Fly Rods repair. That was 11/6/2020. Their customer service is the worst. No communication. They blame the pandemic for causing a delay in their pipeline from another country. They don't have loaner rods. It is 7/8/21 and I asked again where my rod is. Email stated that I will receive it in 1-2 weeks. (Gee-what's the rush?) I wrote to their Director of Fishing weeks ago and heard nothing. Guess customer service is pretty low on their priority list. I gave them a star because I had to. Their product has been fine-just don't break your tip.
Joshua W.
Broke my tip and sent it in cause it was still under warranty. 6 months later I’m told that’ll just be two more months before I get it. Yup, 8 months to replace a rod tip. Pitiful customer service.
John B.
Wanted to get my rod repaired or replaced. Paid $60, 2 months ago. I was supposed to get an email with a Fed Ex return label. Never got it. Sent emails and left messages. No service. Sad that Sportsman Warehouse sell a product that the company does not stand by.
xNeil N.
Ordered and paid for a rod tip, so far 62 days and still haven't recieved it! Very hard to communicate with. Do not return emails or phone calls, bounced around, no one knows what is going on with my order. Great company if you don't mind customer service total FAIL!
google U.
I had an issue with the poor sizing on their wading boots and contacted them on their website but never received a response from their customer service.