Jones R.
Very dishonest!! Stay away from redeeem they steal your credits
--- updated post so the issue was fix by Mike the founder himself... my inital review was based of my undesirable encounter with a less knowledgeable support representative who just left me hanging... i was very disappointed considering it was my first time using redeeem.. Good thing Mike step in and fix the issue... Thanks Mike, you save my weekend from worries and disappointment.... My only suggestion moving forward is REDEEEM should have a protocol on what to do if the representative isnt trained enough or knowledgeable enough to handle the issue and MUST escalate the issue instead of just telling customers "wait, it will take time to fix" and leave them,.. that leaves a very bad experience especially for 1st time users.. -----original post I just transfered worth $36 BTC to redeeem using coinpayments.. My credit reflected for a few moments and then when i was about to purchase a amazon giftcard my credit disappeared.. I chatted with redeeem support and they told me they will investigate and then come up with an excuse that since i use a different email on my coinpayments account it was an issue.. . Why did the transaction went thru if it was an issue? My coinpayments account transaction history says "completed" for the particular transaction. I saw my credit reflected on redeeem before it turn to $0 without spending it. Redeeem support told me its going to take time.. BS.. up until now i havent receive my credit....
Response from RedeeemAug 6, 2020
Jones - sorry for the initial issue, but glad we worked it out alright! Reach out anytime. - Mike



