Sara
Shame about the delivery times
I love Red Dingo products, I’ve tried loads of dog leads and collars over the years and you can’t beat Red Dingo. Now my dog is fully grown, I decided to order her a lead and collar for her for Christmas. However, on the website it’s not transparent about how long it will take to arrive. I ordered them on 13th Dec, and as of 21st Dec, it hasn’t yet arrived in the UK according to the Royal Mail tracking number I have been given. It’s maybe not hugely important for it to arrive before Christmas Day, my dog won’t know lol. But I do take issue with the fact that they don’t disclose any info at all about how long it will take to arrive. It makes me wonder if Red Dingo need to rethink finding UK stockists for their full range so that customers don’t have to buy directly from them abroad.
Response from Red DingoDec 23, 2024
Hi Sara, thank you for the feedback. We use different carriers to locations around the world, any many of these services do not provide accurate delivery times for international services. We are working to have better transparency around delivery times for key countries listed on our website without misleading shoppers, and we hope to have this live soon. We encourage pet owners to purchase Red Dingo products from local retailers if possible, to find your local retailer you can contact your country's official distributor listed on https://reddingo.com/find-a-distributor. We hope your order is delivered soon and that you are happy with them when they arrive!