Redding Medical Inc.Reviews of reddingmedical.com

I got what I ordered and I got it exactly when they said it would come. Glad I went with Redding Medical

fast shipping. reliable product.

Thanks for delivering promptly and for selling this stethoscope at such a competitive price point. And the personal engraving turned out great.

Excellent shopping experience and shipping was right on time.

Quick, easy, efficient.

I recieved the product with all the requirements and in the time expected.

I ordered replacement parts for my Littman stethoscope, the binaurals. Arrived quickly, delivered in just a few days. But, the packaging was generic, no Littman paperwork with it. No trademark on the plastic bag the part arrived In. Nothing to indicate authentic replacement parts.

I ordered my scrub pants on Jan 8th and paid extra for fast shipping. Today is Jan 18th and my order is still "processing". I called earlier after the order had been processing for 4 days and the representative on the phone said they were sold out of the item and had to order from the manufacturer. When I said the website showed some were in stock the representative said I got an email about it. I looked through my email while on the phone and confirmed I hadn't gotten an email. The rep. made no apologies and said that it would take an extra week for my scrubs to get here. I told the rep. that I paid extra for fast shipping in order to have them quickly due to a last minute wardrobe malfunction. The rep. said she would have the manufacturer ship to me directly instead of the store to speed up the process. Ten minutes later the rep called back and cancelled saying "those were the last pants from the manufacturer so there's nothing we can do." The rep. made no offer to refund me the extra I paid for shipping. I am frustrated and have lost hope with their customer service. I normally try to be very understanding but I felt once they had my money they didn't care to help me anymore. Update: Sharon, I appreciate your reply to my review. Honestly, I was shocked at my experience based on Redding Medical's reviews. At this point the scrubs will not get here in time but I still would not like to degrade the shipping to an even slower service for a $4 refund. I can understand your desire to resolve this matter publicly to maintain your company's reputation but I wish I could've gotten this attention when my order wasn't fulfilled and had to go out to the manufacturer or even when I called concerned about my order. Your site could've said "out of stock" and not let me process my order. Someone could've called me when my order couldn't be completed and given me the option to order from the manufacturer. After all those mistakes someone could've upgraded the shipping to amend for the mishaps or offer some small incentive as an apology for the one time lapse in the company's stellar customer service. I can't help but feel that I would get better customer service in store before I paid for my order as opposed to after you already have the money. If you'd like to improve my experience please feel free to contact me personally.