RedBox RxReviews of redboxrx.com

Response from RedBox RxApr 8, 2026

Edit: We apologize again if it seemed like we did not want to help you. Our clinical team designed the assessment questions that you answer before paying for your visit, to alert the patient if certain questions are answered in a way that indicates we most likely will not be able to treat you safely through our services. When this alert comes up, we do notify the patient that it would be the best and safest option to seek in-person care. We do offer the option to continue on despite the alert but do notify you that "we know you came to us for medical advice and treatment and still want to help you by offering to connect you with a medical provider through a live video consultation for up to 15 minutes. Please note, there is a non-refundable fee of $69 for the consultation and prescription treatment is not guaranteed". While we would love to be able to help each and every patient that comes to us at RedBox Rx, there are cases where it is for your own health and safety that we would recommend you seek in-person care. We truly regret any misunderstanding that occurred and hope you find the care that you need. Thank you for your honest feedback Patrick. I'm sorry we made you feel like we didn't want to help you. Our clinical team designed the assessment questions that you answer before paying for your visit, to alert the patient if certain questions are answered in a way that indicates we most likely will not be able to treat you safely through our services. We provide that notice before you pay and schedule your appointment because we certainly don't want to have patients pay for a service if we can't help. We also don't want to delay treatment by having you wait to complete a video consultation with our providers knowing it is unlikely they will prescribe treatment. You may continue past that notification and schedule a visit if you'd still like to meet with one of our providers. While our providers strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment. We regret any misunderstanding regarding your experience and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Response from RedBox RxApr 3, 2026

We are truly sorry to hear about your experience Brianna. Our providers use the information provided in the assessment you fill out to make a diagnosis and prescribe treatment for your condition. Each consultation is assessed individually based on current symptoms and medical guidelines. While we do have the option for patients to select a treatment that they would prefer to be prescribed, it is not required to select a preferred treatment for your consultation. If you select no preference at the beginning of the assessment, our providers will prescribe treatment based on the information they were provided and their own medical judgement. We would very much appreciate the chance to talk with you directly to help resolve any lingering questions or concerns you may have. Please feel free to give us a call at 844-733-2697. We’re here to help you.

Response from RedBox RxApr 3, 2026

Thank you for sharing your feedback. I'm sorry you didn't receive the attention and response you expected from our team. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered, we check several different things per our protocol. First, we want to verify the shipping address was correct, and then we make sure the correct tracking information was linked to your account. If those are correct, we often suggest you reach out to your local post office for assistance by either making sure the address is also correct in their system, if there was a carrier error, or submitting a service request to investigate the delivery. If needed, we can also initiate the service inquiry through our contact with USPS on your behalf should you have any difficulties. If you'd like us to start a request on your behalf, please give us a call at 844-733-2697.

Response from RedBox RxMar 26, 2026

Thank you for reaching out Shannon. After reviewing your information, it looks like we have been trying to speak with you regarding your account(s). Please reach out to one of our Patient Care Advocates by either phone at 844-733-2697 or by email at [email protected] so we can assist in clearing up any remaining issues and/or confusion regarding your account(s).

Response from RedBox RxMar 20, 2026

Thank you for sharing your concerns Dmitry. I see that you had submitted the questionnaire and was prescribed medication for the condition you wished to treat. After reviewing your account, I do see that the medication was shipped out to you yesterday. Shipping via USPS Ground Advantage is the default shipping method we use at no additional charge to you. RedBox Rx also offers expedited shipping options through UPS which you can select at the checkout when you purchase your treatment. Shipping prices and delivery times are all listed under the shipping portion of the FAQ's section on our website. We do understand that some treatments need to be started as soon as possible, which is why we also offer the option for you to pick up your prescription at your local pharmacy. This option can also be selected during checkout when you pay for your treatment. We regret any misunderstanding that may have occurred and encourage you to reach out to our Patient Care Advocates by phone at 844-733-2697 or by email at [email protected] if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience and assist you in any way we can.

Response from RedBox RxMar 16, 2026

Thank you for sharing your honest feedback Shelley. We offer many different treatment plans and many include automatic refills. In those cases, you would not need another evaluation unless you run out of refills or need to consult with your provider for another reason. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service, so if you don't need to speak to a provider you are not charged anything. This gives more control to our patients, and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication. We’d appreciate the chance to talk with you directly to help resolve any lingering concerns and sincerely apologize for any confusion you experienced when you reached out to us initially. Please feel free to give us a call at 844-733-2697. We’re here to help.

Response from RedBox RxMar 4, 2026

We understand your frustration and appreciate you bringing this to our attention Anthony. While our providers strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment. It’s clear from your feedback that the process didn’t feel smooth, clear, or supportive, and that’s not the experience we want for any of our patients. After reviewing your case, it appears that we were able to get in touch with the provider support team to get you a short-term supply of medication to get you by until you can see an in-person provider. Please do not hesitate to reach back out to our Patient Care Advocates at either 844-733-2697 or [email protected] should you need any further assistance or wish to discuss your concerns further. Thank you for taking the time to share your experience - we appreciate the opportunity to improve our services at RedBox Rx.

Response from RedBox RxFeb 9, 2026

Thank you for your honest feedback Austin. I'm sorry you didn't receive the attention and response you expected from our team. We recognize that how we handle these situations and respond to our patients is important. Some of our visit types do not require a video visit. In those cases, you would not have to schedule an appointment time for the provider to review the assessment you submitted. Instead, your assessment would be reviewed within 24 hours and treatment prescribed if applicable. That is not always the medication that you prefer, but our providers will explain why you were given an alternative treatment in their notes to you. We sincerely regret any frustration or delays in your care you experienced, and we would encourage you to reach out to our Patient Care Advocates at either 844-733-2697 or by email at [email protected] to discuss your concerns and your experience in more detail. Your feedback is important to us, and we would appreciate the opportunity to improve your experience.