Susan B.
You charged me twice
You charged me twice. Why? Do not run my card again with out Prior Permission. Are you sending 2 medications or 1? Why the second charge of 35.00?
Response from RedBox RxJan 5, 2024
Thank you for your question Susan. To provide the lowest cost for evaluations and treatments, they are charged separately. The first is the provider evaluation fee, if applicable (some evaluations are no charge to you). You may pre-authorize the charge for treatment before the evaluation but that is only charged if that is exactly what your provider prescribes. If they prescribe anything else, you will be asked to review the treatment plan and make a decision on whether or not you'd like to purchase it. You are not obligated to purchase the treatment. Our patient care advocates are available by phone Monday through Friday 8am to 5pm CST and Saturday and Sunday 11am to 3pm to answer any questions you have.