RedBox RxReviews of redboxrx.com

Response from RedBox RxMay 1, 2026

Thank you for reaching out Michael, and we sincerely apologize for the frustration you have experienced. Sometimes technical barriers don't allow our normal process to be completed. We recognize that how we handle these situations and respond to our patients is important, and we apologize for the miscommunication and frustration that occurred. After reviewing your case, I can see that we are waiting on our provider support team to resolve the technical issue that occurred with your visit. Once that has been resolved, we will be sure to reach out to you. In the meantime, please do not hesitate to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected] should you have any questions while this issue is resolved.

Response from RedBox RxApr 22, 2026

Thank you for bringing this to our attention Bri. We do expect every provider to give the same level of care, service, and professionalism. If you have not already done so, please reach out to us so we can identify the provider you are referring to. The experience you describe is not what we expect, and we want to ensure that it doesn't happen to you or anyone else in the future. Please contact us at 844-733-2697 or email us at [email protected] at your earliest convenience.

Response from RedBox RxApr 20, 2026

Thank you for reaching out Will. We are sorry to hear that you were unsatisfied with your experience and appreciate the opportunity to address your concerns. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription and treatment plan that is most appropriate for you based on the information you've provided as well as their own medical expertise. It may not always be the plan or the medication you prefer, but you can view the reason why the provider made that decision instead in the "note from your provider" found on your visits tab in your account. Patient safety is very important to us and sometimes it is for the patient's own health and safety to prescribe an alternative treatment or advise you to seek in-person care. In regards to your visit with the provider, we do expect every one of our providers to give the same level of service and professionalism for each patient. Please feel free to reach out to one of our Patient Card Advocates at either 844-733-2697 or email us at [email protected] to discuss the experience with your provider further.

Response from RedBox RxApr 20, 2026

Thank you for reaching out Lisa. We are sorry to hear that you were unsatisfied with your experience and appreciate the opportunity to address your concerns. As we do ship prescription medication, we do have a protocol we must follow when a patient lets us know that a package was not received. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered, we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. If both of those pieces of information are correct, we often suggest you reach out to your local post office for assistance by either speaking to someone at your local post office directly or by submitting a service request to investigate the package delivery. If needed, we can also initiate a service request through our contact with USPS, but patients sometimes see a quicker response when they submit the request themselves. However, we are always happy to help to set one up if needed. The results of the service request will determine the next steps. If the results of the service request show that the package was misdelivered by the USPS, we can send out a replacement order. In the case that the service request shows that the package was delivered correctly to the correct address, we would ask that a police report be filed. We do need to have either the service request or the police report documented in order to replace the medication. As it is prescription medication, we do need to have that documentation for your account. Per our replacement and refund policy, we do not refund orders that have already been processed and shipped by our pharmacy. Depending on the medication, we can send an emergency 14-day supply to a local pharmacy to get you by until we receive the documentation needed. We regret any misunderstanding regarding your order and encourage you to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected] if you’d like to discuss your concerns further or if you would like additional assistance. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Response from RedBox RxApr 20, 2026

I'm sorry Sara. I can understand why you are so frustrated. Sometimes technical barriers don't allow our normal process to be completed. We recognize that how we handle these situations and respond to our patients is important. After reviewing your chart, it does appear that the correct medications and doses are reflected in your account now. We do apologize that you were given incorrect information during your visit. Our providers can prescribe a second treatment during a visit, but only if the treatment is for the same condition you are having the visit for. If you have a visit and wish to get more than one treatment for more than one condition, you would have to have a separate consultation for each condition you wish to treat. Our clinical team came up with specific questions for each consultation type that will provide the appropriate information the medical provider needs to make an informed decision on your treatment. We sincerely regret any confusion or frustration you experience. If you have any additional questions or concerns for our team, please feel free to reach out to one of our Patient Care Advocates at either 844-733-2697 or [email protected]. Our team is happy to help improve your experience.

Response from RedBox RxApr 10, 2026

Thank you for your honest feedback John. I'm sorry we made you feel like we didn't want to help you. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription for the most appropriate medication. That is not always the medication that you prefer or in some cases, it may not even be appropriate to prescribe medications due to other medications or medical history. If you would reach out to one of our Patient Care Advocates directly by phone at 844-733-2697 or by email at [email protected] with your name and the email associated with your account, we may be able to provide additional details and assistance.

Response from RedBox RxApr 9, 2026

Thank you for bringing this to our attention Jeffrey. We expect each of our providers to give the same level of service by providing efficient and quality care to each and every RedBox Rx patient. The experience you describe is not what we expect, and we would like to investigate the reasoning for the delay in care further. We sincerely apologize for what occurred, and if you would like to discuss your concerns or if you have any questions, please do not hesitate to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected].

Response from RedBox RxApr 9, 2026

We're sorry to hear that your experience with RedBox Rx did not meet your expectations. Patient safety is very important to us. Our providers carefully evaluate each patient based on clinical guidelines and their medical judgment. Sometimes it is not appropriate to prescribe medications due to other medications or medical history. While our providers strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment. Their specific reasoning can be found in your visit notes within your account. Please reach out to our Patient Care Advocates either by phone at 844-733-2697 or by email at [email protected], so they can assist you with refunding your visit fee. Our refund policy states that payments for provider fees are refundable for completed visits when the provider does not prescribe treatment. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.