RedBox RxReviews of redboxrx.com

Response from RedBox RxJun 18, 2025

We understand your frustration and appreciate you reaching out Amber. In the questionnaire you originally fill out at the beginning of a visit, you can select the option for usually a one-month or three-month supply as well as whether you want refills on the prescription. This way you can minimize the number of appointments you need to have every year as well as the amount of money you pay for those appointments. We want to be able to keep costs as low as possible for our patients. Your experience matters to us, and we're committed to providing you the support you need. If you have any questions or concerns regarding your prescription and/or your visit, please don't hesitate to reach out to our Patient Care Advocates at 844-733-2697 or at [email protected] - we're happy to help every step of the way!

Response from RedBox RxJun 12, 2025

We understand your frustration and appreciate you bringing this to our attention Rosanna. The patient does have the option to choose a second preferred medication in certain provider visits rather than putting a note for the provider in the additional information section. It would be one of the first questions to answer when filling out the initial questionnaire. We do offer the option of including refills with your prescription so that you do not have to pay the provider visit fee each time you would like another fill of your medication. Certain medications are also cheaper if you were to buy a 3-month supply at a time rather than one month at a time. All the information concerning pricing for visits and medication as well as information on how our service works is listed in either the FAQ’s section of our website or listed under the condition you wish to seek treatment for on our website. Please reach out to our Patient Care Advocates at 844-733-2697, and we would be happy to discuss your experience and answer any questions you may have. Thank you for your feedback—we truly value the opportunity to improve our service.

Response from RedBox RxApr 27, 2025

Thank you for bringing this to our attention. Please give our Patient Care Advocates a call at 844-733-2697 so that we can determine what the delay is and how to best help you get your prescription.

Response from RedBox RxDec 15, 2024

Hello Brad. The list of medications that we offer for each condition we treat is clearly listed on the RedBox Rx website, and under the preferred treatment selection when you go to fill out the questionnaire for your visit. It is important to check the list of medications a company offers to see if they are available through their service, especially if it is a specific medication you are looking to be prescribed. We do offer short-term refills on certain medications through our site, but certain conditions are not always safe to treat through telehealth services. Therefore, it is important and encouraged to reach out to our team to ask questions before starting a visit and/or paying for anything. Our patient care team is always ready and willing to answer any questions or address any concerns you may have about our service. It sounds like you tried to contact the provider support team rather than the pharmacy and our patient care team for your refund which you are eligible for since you were not able to be prescribed a treatment. We would encourage you to reach out to our patient care team at either [email protected] or at 844-733-2697 in order to receive your refund if you have not done so already.

Response from RedBox RxDec 11, 2024

Hello. If there is an issue with the product, we would ask that you contact our patient care team at 844-733-2697. You would need to send the tube of cream back to us so our pharmacist can examine it to determine if there are any problems with the product. Due to the nature of our service, we cannot guarantee a specific manufacturer, but if there is an issue with the product, our team should be notified.

Response from RedBox RxNov 8, 2024

Thank you for giving your honest feedback Andrew. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service, so if you don't need to speak to a provider you are not charged anything. This gives more control to our patients and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication. There are no hidden fees through RedBox Rx. We do expect each and every provider to give the same level of service and professionalism. If you have not already done so, please feel free to reach out to us so we can identify the provider(s) you are referring to. The experience you describe is not what we would expect, and we want to ensure that we can continue to improve our service for you and future patients. Please feel free to contact us at 844-733-2697 or email us at [email protected].

Response from RedBox RxOct 30, 2024

Hello Nicole. The prices for provider visits are listed under the conditions' tab on our website as our provider fees differ by condition. If you ever have questions on any of the conditions we treat and the price, please reach out to our patient care team at 844-733-2697 and they would be happy to help.

Response from RedBox RxSep 29, 2024

Hello Rose. Patient safety is very important to us. Sometimes it is not appropriate to prescribe medications due to other medications or medical history, which may have changed since your last provider visit. We never want our patients to be without their medication, so we highly encourage our patients to reach out to us if they ever experience issues like this with getting a visit and/or getting a refill of their medication. If you would like to reach out to us directly at 844-733-2697 with your name and the email associated with your account, we may be able to provide additional details to why you were not able to get a visit with one of our providers.