Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
redboxrx.com
Website
redboxrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I did not see any improvement over taking generic viagra my cost per pill increased but my results didn’t.
Response from RedBox RxAug 27, 2026
We're sorry to hear that you're not experiencing the results you expected David. Everyone responds to medication differently and it may take time to see the full effects. We encourage you to reach out to your provider to discuss your concerns and explore potential adjustments to your treatment plan. If you need assistance, our Patient Care Advocates are available at 844-733-2697 or [email protected] to help guide you through your next steps. Your health and satisfaction are important to us and we're here to support you.
JS
Joshua S.
Please BEWARE
Their pricing and business model is at best confusing, if not deceptive. Firstly, they state that you will be reimbursed for any online visit that does not result in a prescription. Untrue. The provider will simply make a note in the file that says the visit was a success and an outside referral was made... No immediate refund. You have to contact them yourself and convince them to abide by their own policies (I'm still waiting for an email response, or anyone via phone who can simply refund my money). Secondly, Redboxrx will say you can have your prescriptions transferred to a local pharmacy so insurance will cover the cost of the medication ("it's your right, after all" , they state) . However, they stipulate that if your prescription included multiple refills and you originally paid cash, none of those refills will be sent to your pharmacy without first paying HyVee (Redboxrx's pharmacy) for each and every refill... Which, in my mind, defeats the purpose of having the prescription sent to a local pharmacy and paying with insurance. Lastly, I was denied a prescription refill on a medication I've been taking for over 8 years - just cut off, by a practicing nurse specializing in -- cosmetics. Insanity! I'm told I can ask for a reconsideration if I have new information to provide. No explanation on how to provide or upload such information. Oh, and if they do ever decide to deny you your meds, the whole company instantly shuts off -- no more answered emails, and endless call waiting - yet they have enough time to deceitfully respond to my posted complaint (below). If I were to rate this company 9 months ago, I would give them 5 stars across the board. However, time and experience resulted in this single star review. Please BEWARE and BE AWARE!
Response from RedBox RxAug 25, 2026
We’re sorry to hear that this experience did not meet your expectations Joshua. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
We do sincerely apologize if you were unable to connect with our team right away. We have been experiencing a higher than normal call and email volume. We strive to reply to all emails within 72 hours and thank you for your patience during times of delay. Our normal business hours are Monday through Friday 8am to 5pm CST and Saturday and Sunday 11am to 3pm CST.
Our policy does indeed state that we will refund the cost of a visit with your provider if you are denied treatment. We are not automatically notified of a visit in which the provider does not prescribe treatment as the visits are handled by our provider support team. Because of this, we would kindly ask you to reach out to one of our Patient Care Advocates at either 844-733-2697 or [email protected], and we would be happy to provide you with that refund. Reasons for why the provider denied treatment during your visit is listed in the visit notes section of your account. You may denied due to certain answers you gave in your intake form, your medical history, and/or medications you may be taking. The provider bases their decision on their medical training and knowledge, but if you would like the provider to reconsider based on additional information you can give them, please contact us via the information listed above.
Our service provides treatment for over twenty different conditions. Each condition we treat has a different visit cost associated with it. The cost of the visit is listed on our website under the section with the condition you wish to receive treatment for. Our provider visit cost is discounted when you choose to use our pharmacy at RedBox Rx. The full cost of our provider visit fee is $69.00. If you choose to transfer your prescription to a local pharmacy of your choice, we would ask that you pay RedBox Rx the remaining cost of the full visit fee as you no longer receive the discounted visit price for using our pharmacy. Alternatively, you can choose to have the provider send your prescription to a local pharmacy of your choice while filling out the intake form instead of going through the transfer process, but the full cost of the provider visit fee still applies. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.
LB
L B.
Scam
Scam. Avoid!
They want a separate consultation fee for each medication you request. They denied a medication refill, didn’t tell me why and there is no way to communicate with the prescriber. Don’t bother responding with the boilerplate message to contact customer service. I did and they basically told me to pound sand. There are WAY better companies out there like Dr. B.
Update: both medications were for the same condition, there was even a space to enter a second medication. The information provided was simply ignored. I was not given a reason why the refill wasn’t provided and was told I could ask a prescriber for an additional fee. Scam!
Response from RedBox RxAug 23, 2026
Thank you for sharing your feedback L.B., and for allowing us to clarify our services.
We offer treatment for over 20 conditions. Due to the nature of our service, each condition requires their own visit. Since you are not seeing a provider in-person to discuss all your treatment needs at once, our providers require you to fill out an intake form specified for each condition you wish to seek treatment for. For example, our intake form to seek treatment for insomnia is different from the form requesting treatment for hair loss.
If you are ever denied treatment, the provider will list their reasoning in the visit notes that can be found in your account. Some conditions cannot be treated safely through our services due to other medications you are taking or previous medical history.
If you would like to discuss the details of your visit or if you have any other questions concerning your experience, please reach out to us at either 844-733-2697 or [email protected].
MG
Ms. G.
Slow shipping service
They use UPS innovation and it significantly delays delivery. I almost hate that I even chose this company. Musely would never.
Response from RedBox RxAug 19, 2026
We’re sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days though there may be delays due to extenuating circumstances. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly especially if it is a medication you are needing urgently.
If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].
DM
Drew M.
Steer clear of this company!
Received an email stating that the prescriber reviewed my information and prescribed my medication they took the money out of my account and then I get a phone call the next day which I missed call back and they said that the provider wanted to speak with me via video now if I was already prescribed it and they took the money out why telling me that I had to pay to see the prescriber too not happy I'm requesting my money back stay away from these people
Response from RedBox RxAug 16, 2026
Thank you for reaching out Drew. It sounds like maybe our provider support team reached out to you regarding your visit. If you would like to contact our team at either 844-733-2697 or [email protected], we would be happy to assist you with any issues with your visit and offer further clarification. We look forward to hearing from you, and the opportunity to improve your experience.
MB
MB
Scam service - DO NOT USE
I paid my $25, did my consult (for a retinoid so should be very simple/straightforward), and received the message "Your provider will review your information within 24 hours and prescribe recommended treatment, if appropriate." Well, that was over a week ago and I've reached out to customer service multiple times with no response.
Response from RedBox RxAug 2, 2026
Thank you for reaching out to us. We always strive to reply to all emails within 72 hours and thank you for your patience during times of higher email volume. Unless your concern is urgent, we kindly ask that you allow up to 72 hours for a response before calling or emailing to request an update, as this helps us respond to all patients as quickly as possible.
If you do need to follow up on your request, please reply to your original email rather than sending a new message. This keeps all of the information in one conversation and helps us assist you more efficiently.
If your concern is urgent, please call us during business hours at 844-733-2697, and we will be happy to help you. Our normal business hours are Monday through Friday, 8:00 AM to 5:00 PM CST, and Saturday and Sunday, 11:00 AM to 3:00 PM CST.
AS
Ashley S.
Much more expensive than other medication delivery services
This company charges way too much out of pocket for medication and for meeting with providers. I originally joined because I didn’t have good health insurance but I’ve saved literally hundreds of dollars by switching to Amazon pharmacy (still no insurance, just prime). Their business model is based on “no hidden fees” but there certainly are. For example, requiring you to pay to meet with a provider multiple times a year in order to get a medication refill (I only had 2 refills per visit). The cost of the medication itself is also very high compared to other services. They also charge you a fee if you don’t order your medication through their pharmacy, so if you need your medication in a pinch, good luck.
Response from RedBox RxJul 31, 2026
Thank you for your feedback Ashley. Our service is a little different from other services that charge you a monthly subscription fee. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. We only charge you if you receive a service, so if you don't need to speak to a provider you are not charged anything. This gives more control to our patients, and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication.
We offer many different treatment plans and many include automatic refills. In those cases you would not need another evaluation unless you run out of refills or need to consult with your provider for another reason.
We understand that our service may not be right for everyone, but we believe that we can help many receive access to affordable, quality healthcare that might not receive it otherwise. Many of our patients do not have prescription insurance coverage or have high-deductible plans. Our visit fees and prescriptions costs are often less than typical insurance copays. While our prices vary by condition, we are focused on keeping prices as affordable as we can. If you ever have any questions regarding our services, you can visit the FAQ's section on our website redboxrx.com. Alternatively, you can also speak to one of our Patient Care Advocates by either calling us at 844-733-2697 or emailing us at [email protected].
EM
Emma
Extremely misleading pricing
Extremely misleading pricing. What appeared to be $25 turned out to be $95. Will not repurchase and do not recommend.
Response from RedBox RxJul 29, 2026
Thank you for giving your honest feedback Emma. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service (such as a provider visit/consultation) or treatment (your prescription). You will only see a fee if you initiate a consultation with a provider or are shipped medication. There are no hidden fees through RedBox Rx. When you go on our website to select the condition you wish to receive treatment for, the webpage will list the price of the provider visit as well as the price of the medication you hope to be prescribed. Should you ever have any questions regarding pricing, please do not hesitate to give our team a call at 844-733-2697 or email us at [email protected]. We are always happy to help!
