RedBox RxReviews of redboxrx.com

Response from RedBox RxApr 24, 2024

Thank you for your review Debora. We offer many different treatment plans and many include automatic refills. In those cases you would not need another evaluation unless you run out of refills or need to consult with your provider for another reason. I see that the first day you were only prescribed a single fill without refills, that is why another consultation was required to get another fill of your treatment. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service, so if you don't need to speak to a provider you are not charged anything. This gives more control to our patients and they don't have to worry about being charged a subscription fee even if they don't receive any services that month. You will only see a fee if you initiate a consultation with a provider or are shipped medication. There are no hidden fees through RedBox Rx. If you have any other questions or concerns, please do reach out to our patient care team at 877-733-2697.

Response from RedBox RxApr 9, 2024

Hello Ms. Radke. We are so sorry to hear that this has happened to you. Our team does not have access to your credit card information and I can assure you that none of our team would do this. Please reach out to our patient care advocates as soon as possible so we can remove the card from your account. We can be reached starting at 8am CST 844-733-2697. We would also recommend that you change the password associated with your RedBox Rx account.

Response from RedBox RxApr 7, 2024

Hi Sarah. I reviewed your account and can confirm that there is a credit on your account. Unfortunately there is no way for you to view the credit within your account. If you have questions about your credit, please call us. I also see that you have two prescriptions on file and manual invoices have been sent to you. If need help purchasing your treatment(s), please give us a call at 844-733-2697 during normal business hours. Addendum: There is one payment of $20 that has been charged to you. That is for the evaluation by the provider. You do have active prescriptions on file. If you'd like to purchase one, please reach out to us so we can make sure you are getting the product you'd like.

Response from RedBox RxApr 6, 2024

Thank you for your honest feedback Logan. I'm sorry we made you feel like we didn't want to help you. Our clinical team designed the assessment questions that you answer before paying for your visit, to alert the patient if certain questions are answered in a way that indicates we most likely will not be able to treat you safely through our services. We provide that notice before you pay and schedule your appointment because we certainly don't want to have patients pay for a service if we can't help. We also don't want to delay treatment by having you wait to complete a video consultation with our providers knowing it is unlikely they will prescribe treatment. You may continue past that notification and schedule a visit if you'd still like to meet with one of our providers.

Response from RedBox RxApr 6, 2024

Thank you for your feedback Jila. Our treatments are only available by prescription so a provider consultation is required to evaluate the information you provide before determining if the medication is safe and appropriate for you. We do required a photo for certain visits, like anti-aging, acne, and skin rash as it is very difficult for our providers to prescribe the best treatment without seeing the concern. Tracking information is shown in your account once it is available, usually within 48 hours of purchase. The notifications of your treatment being shipped indicates that the tracking is now available. If you are not seeing the tracking, please reach out to our patient care advocates and they would be happy to provide that to you.

Response from RedBox RxApr 3, 2024

I'm sorry to hear that you received a different strength of the medication than what you asked for. Please remember that the providers rely on you to provide a complete list of your past and current medications. When they are not aware of you having used a lower strength without any side effects, they will prescribe the lower strength and work up to a higher one only if needed.

Response from RedBox RxApr 3, 2024

I'm sorry we were not able to get you connected with your provider. If the provider has not joined by the scheduled appointment time, please call our provider support team at 979-315-1019. They will help you get connected. Our policy is if no prescription is given, your visit fee is eligible to be refunded. Your $25 visit fee has already been refunded. Please give our patient care team a call at 844-733-2697 during business hours if you have any other concerns.

Response from RedBox RxMar 27, 2024

We are truly sorry to hear about your experience. Our providers use the information provided to make diagnosis and prescribe treatment for your condition. Just like treatments you might be prescribed at an in person visit, some may not work for you. We do not offer returns or refunds of prescriptions that don't work or cause side effects or allergic reactions. These simply cannot be predicted. If you are concerned about sensitivities or how a product may work for you, we'd recommend purchasing the smallest about offered to make sure the treatment is a good fit for you.