Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
redboxrx.com
Website
redboxrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Despite receiving a text that my order had been received, I never received it. I texted to the number proved for assistance. Instead of assistance I received another text telling me to call or email. I called and sat on hold for 15min. This was the most frustrating process. I will not be a return customer.
Response from RedBox RxJul 19, 2024
Hello Diane. We take as much time is needed to answer any questions and resolve any issues each patient may be facing when a patient reaches out via phone. It looks like the text message(s) you had received were an autoreply sent out when your prescription has been processed and shipped out rather than the prescription being delivered. We do apologize for any wait time you may have run into while waiting to speak with a patient care advocate. We will spend as much time as necessary with you to answer any questions you may have or any issue you are running into should you choose to reach out again. We appreciate your patience while we assist other patients in the same way.
SS
Sara S.
Nobody can trust a psychiatric service…
Nobody can trust a psychiatric service that breaks its promises and sends a different medicine than what the patient and the nurse agreed upon in the consultation. The days of forced lobotomy have ended, fortunately, and now patients have the full rights to what they want to put in their bodies. Contacting customer service is a waste of time as they would send you generic replies stating the obvious, gaslighting the main issue. Susan from customer service didn’t even give me an empty sorry for receiving the wrong medication. She called my issue "reconsidering your medicine" and tried to teach me how to start a follow-up visit (of course, more money for them) to get my medicine "reconsidered."
When I tried to tell her that my medicine was already considered and I didn’t want to change the medicine but I just wish to receive the right one we agreed on; she deliberately tried to divert the issue by explaining how their website works in an attempt to provoke a psychiatric patient. How professional! Another unethical service out there for your money, which is very sad because, in this critical time of a nationwide mental health crisis, Susan and Redboxrx didn’t understand the importance of their job on others’ lives and society in general.
Response from RedBox RxJul 15, 2024
Hi Sara. I'm sorry to hear you feel medical services cannot be trusted. We agree that patients have full rights and control over what is put into their bodies! That is why we put control of your care in your hands with our service. I see our patient care team has already reached out to assist you with getting a visit completed to assist you in resolving your medication issue. I also see a promo code for a free visit was provided. Our patient care advocates do their best to provide resolutions tailored to meet the needs of every patient that reaches out with a concern and address any questions or concerns mentioned. We apologize if any information we provided left you feeling provoked as our intent was only to provide information to assist you in your request and answer your questions. If you ever have any questions or run into any issues while using our service, please do not hesitate to give us a call or reply to the emails we've sent in response to yours.
MI
Michelle
It is a bit of a bait and switch
It is a bit of a bait and switch - They prescribed me lower than a normal initial dosage, all so you have to keep coming back and spending more on the Dr. consult fees. Then, when my dosage was increased, they didn't take the lower dosage out of the system and charged me for two prescriptions.
They won't just give me the 90 day scripts because, again, they want more consult fees, and monthly scripts will cost more than the 90 days. If I'm going to have a Dr. not care about me at all, I'll do it at a place that isn't constantly finding ways to charge more.
The Dr's were always late for the consults.
Editing to add a response to Redbox Rx's comments below: Of course, I shared my medical history and what I have taken previously. Of course, I requested a therapeutic dosage to start. (Yet, I was provided half of what the therapeutic dosage would be for the first month, having wasted my time) Of course, I requested a 90-day prescription. (Yet your Dr would only prescribe one month with another refill, claiming I need to have another visit in a month)
However, your Drs and your company care more about making money in consult fees and extra script costs than helping your customers/patients resolve their issues faster.
I see you are a company that makes excuses and tries to make your customers look at fault. Do better, and you won't have so many poor reviews.
Response from RedBox RxJul 12, 2024
I am sorry you are unhappy with your experience Michelle. When you are filling out your initial questionnaire, you are able to select a preferred treatment and dosage of medication. It is also important to fill out a detailed medical history for your provider so that they know what you have tried before as well as what works for you and what doesn't. Our providers care very much about their patients; they just need the full medical history of their patients to do their job to the best of their ability. There is also a part in the questionnaire that asks if you would like refills on your prescription as well as what days supply of medication you would prefer. By choosing refills and a greater days supply of medication, this cuts down on provider visits and costs as well as medication costs. Managing prescriptions is generally left up to the patients to care for. If there is a treatment you no longer want or need, you simply go to the treatment section in your account. This is a process that our patient care team is happy to assist with if you give us a call at 844-733-2697. Overall if you have any questions on any of our processes you are always free to email, chat, or call our patient care team from 8:00am-5:00pm CST Monday to Friday and 11:00am-3:00pm CST on Saturday and Sunday.
EM
Emily
The first time I went to Redbox…
The first time I went to Redbox everythign was fine. However, the second time it was NOT. I was told that I needed therapy because I wanted to change the medication that wasn't working all the great for me I was also told I needed a sleep study and nothing was filled or anything until I complained. I should have to complain to get results. I just don't understand what this world has come too nobody cares or wants to go the extra mile anymore.
Response from RedBox RxJul 11, 2024
We are sorry to hear your second experience with RedBox Rx was a poor one. The medical team has been contacted about the second provider you saw to address how you felt during your visit experience. As to your complaint about not going the extra mile or not caring, we must respectfully disagree. Everyone that works here at RedBox Rx cares deeply about each and every patient. Our patient care team contacted the medical team right away after seeing your message to let them know of your experience with the provider. Our patient care team supervisor reached out to you to discuss your email and get more information to find out how we could best assist. You were prescribed treatment following your visit and made payment but referenced wanting a refund if you were not prescribed. We are always happy to help you find where to see the outcome of a visit in your account should you have any questions. Patient care advocates are dedicated to ensuring you receive the best care through our service, and if for some reason you feel you don't, we do whatever is possible to make it right. Our patient care team supervisor reached out to you to discuss the incident and refunded your visit fee with the provider you felt was rude, as well as provided you with a code for a free visit so that you would be able to properly address your questions and concerns with another provider and ensure you felt heard. She even made sure to put a note in your chart to be sure you would not be scheduled with the provider you felt was rude and instead see the provider you had a good experience with previously. All of this she discussed with you during your call. If there was anything else you needed or if anything the two of you discussed was unclear, please feel free to reach out to us again at 844-733-2697 and we would be happy to help you. Again, our goal is convenient, quality care for each patient and we appreciate every opportunity to demonstrate that with you in this situation.
MA
Michele A.
Waste of Money
I ordered Retin-A with Redbox RX and paid the consult fee and they sent half the concentration of the product that I was expecting. It was truly a wast of money.
Response from RedBox RxJul 11, 2024
I am sorry you were unhappy with the product you received. It is important on the questionnaire you fill out to be detailed with the treatment(s) you have received in the past, as well as the treatment you would like to try. When the provider isn't given a clear and complete treatment history, they cannot prescribe the strength of medication you expect, and can only prescribe a treatment based off of the information given to them. If you have any questions on filling out your questionnaire or setting up your visit, please give our patient care team a call at 844-733-2697 and they would be happy to help you.
LS
Len S.
This is a scam
This is a scam! It takes forever to receive a medication. There is no feedback. Do not use this service
Response from RedBox RxJul 10, 2024
I'm sorry that you feel that way Len. Please refer to our shipping policy on our website for patients located in certain states. Tracking information for all USPS shipments should show up on your account within 48 hours of the order being shipped as is stated on the website. Besides the RedBox Rx website, our patient care team is available by email, chat, and phone (844-733-2697) 8am-5pm CST Monday thru Friday and 11am-3pm CST on Saturday and Sunday for any questions or concerns you may have.
AM
Andrew M.
Paid for overnight shipping
Paid for overnight shipping. Didn’t come for two day because of the holiday. Asked that question on the phone and was told it will come next day. Called to see if they could refund me the 50$ horrendous shipping charge and the person on the phone was extremely rude. She stated that she never said that and I said well when I asked to ship it to cvs you said I didn’t need to because it would be here next day, I then asked to speak to a manager and she was extremely rude and asked for what? For the shipping cost refund bozo. Was put on hold for 20 min and no one answered . Oh well will never use again and to the broad that answered the phone, have fun working on the 5th of July.
Response from RedBox RxJul 10, 2024
Again, we are sorry that you did not receive your prescription in the expected time frame. We did not receive payment from you before the 8:00am CST cutoff (as stated in the Shipping section under the FAQs page on our website) which is why your prescription was not sent out until the following day. It was then shipped overnight to be received by you the following day. Because the prescription was shipped overnight through FedEx the following day, you were not eligible for a refund as you received the service that you paid for. I am very sorry that you were unhappy with our service and our processes. Any questions you may have can always be answered either on our website or by calling our patient care team.
ST
Stephen
this is a total scam
this is a total scam. I sat in the waiting room and on hold on the phone for 33 mins. then was told I missed my appt via an online chat. When I told them I was in the waiting room and on hold on the phone and that I could prove it....they only argued with me and told me I was lying. then they charged my card. I will file complains. DO NOT USE THIS FAKE SERVICE
Response from RedBox RxJun 27, 2024
We are sorry for your poor experience Stephen. Please feel free to reach out to our patient care team at 844-733-2697 so that we may assist you with this issue.
