JMitch
Shingles
Shingles We just paid 80 bucks for a doctors phone appt. We didn't get a call. We got a notification saying that a prescription was sent to the pharmacy. All they did was prescribe prednisone. So we called them and asked about prescribing some cream and antibiotics. They said to call back and pay another fee and tell them that we want some cream and antibiotics. Unbelievable. This company does not provide value.
Response from RedBox RxAug 25, 2024
I'm sorry to hear about your experience. The cost of the provider visit and the type of provider visit you receive is based on the condition you choose to treat. Some conditions do not require a video visit. Instead, one of our licensed medical providers will evaluate the information you provided and choose the best treatment for your condition based on that given information. None of our visits cost $80 on their own. We offer discounted provider visit rates if you choose to use our pharmacy, however we understand that some conditions need urgent attention. If you do not choose to use our pharmacy, you would have to pay the full cost of the provider visit which is $69 along with the cost of the treatment at your chosen pharmacy. The provider chose the treatment they thought was best for your condition and situation based on the information you provided. Unfortunately, for a virus antibiotics would not be an effective treatment, and any anti-virals must be given within the first 72 hours of an outbreak to be fully effective. If you feel like your original prescription was not enough to fully treat your condition, you would have to go through another visit in order to get an alternative. The questionnaire you fill out does allow you to put in a preferred treatment if you wish to do so to let the provider know your thoughts on a treatment for your condition. If you ever have any questions on how we treat different conditions or the prices for visits and treatments, you can find that information on our website RedBoxRx.com, give our pharmacist a call at no charge to you at 844-733-2697, or call one of our patient care team members at that same number, and we would be happy to help.



