RedBox RxReviews of redboxrx.com

Response from RedBox RxSep 20, 2024

Hello Maureen. The costs of the provider visits and the cost of the medications are clearly listed on the RedBox Rx website under the specific treatment you are needing. You would have also gotten a review and pay for each of the two charges with a list of what you are paying for on the invoices. Our website also has a FAQ's section that clearly states why you will get two charges and what they are for. The FAQ's section also contains information on our refund policy and returns and exchanges policy. These policies state that you are guaranteed a refund in the case where you have a provider visit and NOT prescribed a treatment. Otherwise, if you are prescribed a treatment, you will have to pay for the visit as the provider deserves to be paid for their time. Your treatment could not be refunded as it was already being shipped to you by the time you reached out to us. If we can catch the order before it is shipped out, we can issue a refund, but once it has left our facility the medication cannot be refunded. We also cannot do returns or exchanges with your treatment as it is prescription medication. Should you have any other questions or concerns you wish to discuss with us, please do reach out to our patient care team at 844-733-2697.

Response from RedBox RxSep 15, 2024

Hello Gilberto. Your medical information was uploaded and reviewed by a provider within 24 hours which is always our goal. Our provider support team was in contact with you about the treatment prescribed as our patient care team had reached out to them to discuss the medication since it is not on our list of treatments offered at RedBox Rx. The provider you saw believed that the treatment they prescribed for you was the best course of action for your care. As we don't provide that medication through RedBox Rx, you would have to see your primary care physician or go to an urgent care. You can always check the list of treatments we provide under the section with the condition you are trying to treat on the RedBox Rx website or you can give our patient care team a call if you have any questions on it. The provider team did reach out to you several times after your visit to try to discuss your prescribed treatment. Our patient care team supervisor also reached out to see how they could help in regards to your visit and prescription. You told our patient care team supervisor you needed no further assistance and did not want your money back in your final communication with them. Should you have any further questions or concerns, you are always welcome to reach back out to our patient care team or the provider support team and we would be happy to help you.

Response from RedBox RxSep 11, 2024

Hello Amy. The full cost of a provider visit is $69 if you choose not to use our pharmacy to fill your prescription. Otherwise the cost for the type of provider visit you had when using our pharmacy is only $20. It is your choice on whether or not to use our pharmacy, but the cost of the provider visit will change depending on where you choose to fill your medication. The provider chose the treatment they thought best to treat your condition and did discuss the reasoning as to why they chose that medication. You can choose not to purchase the medication if you do not want it. Patients are not obligated to purchase the treatment they are prescribed, but they won't be eligible for our refund policy for provider visits as that only applies to provider visits where patients are not prescribed a treatment. If you would like to talk to our pharmacist about the medication chosen for you, please give us a call at 844-733-2697 otherwise you can talk to one of the patient care team members should you have any other questions about our process and pricing.

Response from RedBox RxSep 6, 2024

Hello Deborah. All of our pricing and visit information are clearly listed on the Redbox Rx website under the FAQ's section and under the visit type you are needing. This includes the discounted cost of a provider visit when you use our pharmacy and the full cost of a visit when you use your own pharmacy. It is our policy to refund the cost of a provider visit only in the case that you are not provided a prescription which did not apply in your case. Both a patient care advocate and our patient care team supervisor attempted to discuss this with you when you reached out to us as well as how to get your prescription transferred to the pharmacy of your choice though we have no control over the prices at your own pharmacy. If you have any other questions or concerns, you can give us a call back at 844-733-2697 and we will do our absolute best to assist you.

Response from RedBox RxSep 5, 2024

Hello Sara. It looks like our patient care advocate supervisor has been in contact with you about the status of your prescription as your visit was completed and a treatment prescribed within 24 hours which is always our goal. If you ever have any questions on the status of your prescription, please do not hesitate to reach out to one of our patient care advocates at 844-733-2697 as we would be happy to help you.

Response from RedBox RxSep 1, 2024

Hello Annette. We have been in touch with you to try to resolve this issue. When you let us know that your order had not arrived, we made the change to your shipping address after you notified us that it was incorrect. Our patient care team also put in a service request with the USPS to make sure that your order was being returned to our facility so that we could reship it to your corrected address. Unfortunately, there are sometimes some delays in getting the package back to our facility, but we will reship it as soon as it arrives back. We apologize that we were unable to issue the refund you wanted, but our policy on returns and exchanges as well as refunds are clearly listed on the RedBox Rx website which state that we cannot issue a refund for an order that has already been shipped. Our auto refill system may not be for everyone, but it can be managed in the treatments section of your RedBox Rx account where you can either delay your refill or pause it indefinitely. Should you have any other questions for our patient care team, please do not hesitate to give us a call at 844-733-2697 so we can assist you further.

Response from RedBox RxAug 28, 2024

Hello Judy. If you want to give our patient care team a call at 844-733-2697, we would be happy to go over the charges with you.

Response from RedBox RxAug 28, 2024

Hello Kenan. As stated in your previous review, if you still have any questions on any charges or how our process works, we would be happy to take your call (at 844-733-2697), chat, or email. You can also look under your chosen treatment selection on the RedBox Rx website, and it does clearly state the pricing for both your provider visit and the medication you are prescribed. The charges would have also been clearly listed in each of the review and pay steps you had to read through before agreeing for the charges to go through on your card. If during the process you ever have any questions, please do not hesitate to reach out to our team and ask. We are always happy to help.