Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
redboxrx.com
Website
redboxrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Last week I had to reschedule an appointment do to a provider being sick, that is fine, things happen. Today however, I log in and join my first appointment with no trouble. The second appointment did not go as well. I sign in and join for the second call and then wait for 40 minutes only to be notified that my provider marked me as a No-Show and I am told that I will have to reschedule. The next problem is that when I try to reschedule, I am unable to because the treatment is under review. I go over to my treatments and then it asks for another $35 to schedule my next appointment
Response from RedBox RxMay 10, 2026
Thank you for bringing this to our attention Jared. Your experience is not the level of service we aim to provide for our patients, and we want to ensure you are taken care of. If you have not done so already, please either give our team a call at 844-733-2697 or email us at [email protected]. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
RC
Rich C.
Late interview and hidden fees
First I had an apt for the video chat at 830pm. I waited until 840 for someone to come on and only bc I called and told them. Second they didn't tell me it was 2 charges one for the interview and one for the meds. Otneg places give you the free interview for the meds
Response from RedBox RxApr 8, 2026
Thank you for your honest feedback Rich, and I can understand your frustration.
I am sorry to hear about the delayed start to your visit. Delays for any reason should be clearly communicated, and we do apologize for any frustration this caused you. I am happy to hear that you were able to get a hold of our provider support team in order to start your appointment with the provider.
When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. The pricing for both the visit and the medication are found on our website under the condition you wish to treat. We also have our FAQ's section on our website that explains how our service works. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment. You will receive a receipt after every transaction to the email address associated with your RedBox Rx account.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. We are here and happy to help you.
MA
Madeline A.
Took over a week for pink eye drops to…
Took over a week for pink eye drops to come… At that point I had to go to another provider and the infection was cleared before they arrived. No tracking information on prescription. And they prescribed the wrong eye drops (I had the option to request a specific eyedrop, which was ignored).
Response from RedBox RxMar 31, 2026
We’re sorry to hear that this experience did not meet your expectations Madeline. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
After reviewing your case, it looks like your visit was closed with a treatment prescribed, processed and shipped within 24 hours, which is the goal we set for our service. Shipping times can vary with the method chosen, but USPS Ground Advantage is our default shipping method. Through this method, deliveries are estimated to take between 2-5 days. We also offer expedited shipping options through UPS for an additional charge, which can be selected when you fill out the assessment. With some of the conditions we treat, you may want to get started on the medication sooner rather than later. That is why we also offer the option of sending your prescription to a local pharmacy for pick up. Patients who choose this option would no longer be eligible for our discounted visit fee, but this way you would be able to start your treatment potentially the same day you are prescribed. It looks like your treatment did arrive within 3 days of being shipped out by our facility via the shipping method selected. We apologize that you did not receive tracking information for your order. Sometimes technical difficulties prevent tracking information from loading correctly in your account. It should show up within 24-48 hours of your order having shipped, but in the case it does not, please reach out to our team at RedBox Rx. We are happy to provide that tracking number for you.
For each condition we treat listed on our website, we list the medications we have available for the condition you wish to treat, which may not always be what you prefer. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you may have listed as your preferred medication. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. It does appear that a preferred treatment was not listed, so the provider prescribed you treatment based on the information they were provided and their own medical judgement.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697 or [email protected]. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.
DM
dianna M.
They tell you one price and then if you…
They tell you one price and then if you choose your own prescription, the price goes up double if you use their pharmacy, it takes forever to get your prescription sent to you
Response from RedBox RxJan 12, 2026
Thank you for your feedback Dianna. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment.
We offer discounted provider visit fees when you choose to use our pharmacy. If you choose to use your local pharmacy, we do charge the full provider visit fee, but you will receive your prescription much more quickly. As found on our website, our default shipping method is through the USPS, and it can take anywhere from 3-7 business days to receive your prescription. We do offer expedited shipping options through the UPS as well.
After reviewing your case, I see that your visit was completed and your prescription processed and shipped out within 24-hours which is always our goal. You can check the tracking information in your account for further updates on delivery. If you need further assistance, please reach out to our Patient Care Advocates at 844-733-2697 or [email protected]. We appreciate your feedback and the opportunity to assist you.
DA
Dana
Taking your money.
If you need help with a sinus infection please go elsewhere! I've used RedBox rx for medications, and recently tried twice using them for sinus infection. Both times was told they wouldn't help before you had the symptoms over 7 days. Yesterday was very sick, and told this again. However went to urgent care who told me had I waited another day it would have gone to my chest and had bronchitis as well. They just take your money and don't help. No other doctor would tell you such a thing.
Response from RedBox RxNov 13, 2025
We’re sorry to hear that this experience did not meet your expectations Dana. Each consultation is assessed individually by our licensed medical providers based on current symptoms and medical guidelines. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and either prescribe treatment for the condition you wish to treat or give their reasoning as to why a treatment is not recommended at the time of your visit.
Regarding your concern about your visit fee, our refund policy states that if a provider does not prescribe treatment during a visit, we will refund the cost of the visit. Our Patient Care Advocates are happy to help you when you either give our team a call at 844-733-2697 or email us at [email protected]. Thank you for your feedback—we truly value the opportunity to improve our service.
LI
Linda
First impressions really do matter
The initial process was simple and quick. I also thought it was fairly priced. I received my first prescription in the mail just fine. As I was getting close to the end of the first prescription, I noticed that I would not have enough to last me until my expected delivery date I would’ve had to go three days without it. I also ran into the issue where I was on vacation when the prescription was delivered. That itself is not the fault of anyone but myself. However, when I spoke to your customer support team to let them know that I would be on vacation and ask if there was any way that the prescription could be sent to a pharmacy that day instead, she was rude, and she would not really listen to me. She kept cutting me off, she wasn’t even willing to find an alternative for me. I don’t know why she wasn’t able to escalate to a manager. It seemed like she did not care whatsoever. Fine, whatever, but at least pretend for the sake of your emotionally fragile customers . I’m looking for a similar platform that can give me my prescription on time, and with a little less attitude.
Response from RedBox RxSep 4, 2025
Thank you for reaching out and sharing your experience Linda. I'm so sorry you didn't receive the expected attention and response you deserve from our team. If you would like to, we would appreciate the opportunity to improve your most recent experience and give you the help and care our patients expect from RedBox Rx. Please feel free to give our team a call at 844-733-2697, and we will do our best to assist you.
GT
Gary T.
The meds work but side effects are no joke
The side effects were all over the place. Mood swings loss of sleep.
Response from RedBox RxSep 2, 2025
We're sorry to hear that you're not experiencing side effects with the treatment you were prescribed Gary. Everyone responds to medication differently and it may take time to see the full effects or for your body to become used to the medication. We encourage you to reach out to your provider to discuss your concerns and explore potential adjustments to your treatment plan. If you need assistance, our Patient Care Advocates are available at 844-733-2697 to help guide you through your next steps. Your health and satisfaction are important to us and we're here to support you.
KV
Kelly V.
Unreliable and gives you the runaround
They neglected to send my prescription to the pharmacy for over 2 weeks. It took four phone calls and a couple of hours to get an emergency prescription sent. I was promised that the original prescription would be sent overnight. Today, I see that there are delays. Do not trust this company if you need regular medication. They care more about money than their patients.
Response from RedBox RxJul 18, 2025
We sincerely apologize for the delay and any frustration this has caused you, Kelly. We understand how important timely service is, and we regret that your experience has not met expectations. Our team is committed to processing orders as quickly as possible, and we are sorry that we let you down. We were notified that you did receive your emergency supply of medication yesterday, and we sincerely apologize for the delay with the provider getting that sent to your local pharmacy. Regarding your concerns with your most recent order, your prescription was shipped overnight at no charge to you is still on course to get to you later today. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. Our goal is to ensure you receive the care and service you need.
