RedBox RxReviews of redboxrx.com

Response from RedBox RxNov 18, 2024

I'm sorry you weren't prescribed the treatment you requested Mare. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription for the most appropriate medication. That is not always the medication that you prefer, but you can view the reason why the provider selected that treatment instead in the "note from your provider" found on your visits tab in your account. Some of our visits do not require a video consultation and simply involve the provider reviewing the patient's provided information and prescribing a treatment if appropriate, but you always have the option of a video visit should you want one to discuss any concerns you may have. If you ever have any questions or concerns about a treatment or a provider visit, please reach out to our patient care team at 844-733-2697 or [email protected] and we would be happy to help you.

Response from RedBox RxNov 17, 2024

Hello Rosalie. We are RedBox Rx, an online telehealth and pharmaceutical company, and are not associated with the DVD rental company RedBox.

Response from RedBox RxNov 11, 2024

Hello Tuesdai. RedBox Rx is a little different than some other telehealth services. We do not charge a monthly membership fee. You only pay when you receive a product or service. That helps us to keep the fees for those services as low as possible for all patients. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will not be charged to your payment method on file until it is prescribed at the completion of your visit. You will be asked to review and pay for your prescribed treatment, and you will receive an itemized receipt after every transaction to the email address associated with your RedBox Rx account. All of this information is clearly listed on our website redboxrx.com as well as our working hours and contact information (phone number 844-733-2697 and email [email protected]).

Response from RedBox RxNov 11, 2024

I'm sorry Daniel. I can understand why you are so frustrated. Sometimes technical barriers and/or provider errors don't allow our normal process to be completed in a timely manner. We recognize that how we handle these situations and respond to our patients is important. Our team is still working to get this issue resolved for you. Please feel free to reach out to our patient care team at 844-733-2697 if you have any other questions or concerns you wish to bring to our attention.

Response from RedBox RxOct 27, 2024

Hello. It states clearly on the RedBox Rx website that our shipping time estimate is between 2-5 business days through the USPS. Our goal is to ship out your treatment within 24 hours of us receiving the prescription from the provider. However, there may be a delay in getting your prescription shipped out if there are issues with it that we have to discuss with the provider or if we have to contact you concerning problems with the shipping address. Delays in shipping may occur with the USPS due to weather, which RedBox Rx cannot help. We do offer expedited shipping options with FedEx throughout the majority of the United States (the exceptions are listed on the website along with the cutoff time for same day shipping). Prescriptions can also be sent to a local pharmacy as well, but you would have to pay the full amount for the provider fee. If you ever have questions on the shipping status of your prescription or how to get it faster, please give our patient care team a call at 844-733-2697.

Response from RedBox RxOct 23, 2024

I'm sorry our providers were not able to provide the treatment you wanted Gabriel. Unfortunately, not all conditions should be managed through our telehealth services. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription for the most appropriate medication. That is not always the medication that you prefer, but our providers will explain why you were given an alternative treatment in their notes to you. Our policy is if our providers are not able to give you a prescription to treat your condition, we offer a refund for the visit fee. If you have any other questions we can help to answer, please give our patient care team a call at 844-733-2697.

Response from RedBox RxOct 23, 2024

Hello April. We have many treatment options available. Our prices are for a specific quantity, not for a day supply. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page, but your treatment will not be charged to your payment method on file until it is prescribed at the completion of your visit. This is where you will be asked to review the prescribed treatment and then pay for the treatment after reviewing all the information provided. You will also receive a detailed receipt after every transaction to the email address associated with your RedBox Rx account. Unfortunately, we have no control over the ads provided by websites that are not our own. For the most accurate information on pricing for treatments received through RedBox Rx, please visit our website redboxrx.com under the conditions tab or under the FAQ's section. Our patient care team is also happy to answer any questions you may have when you give us a call at 844-733-2697.

Response from RedBox RxOct 21, 2024

Hello Stephanie. RedBox Rx is a little different than some other telehealth services. We do not charge a monthly membership fee. You only pay when you receive a product or service. When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. You will receive a receipt after every transaction to the email address associated with your RedBox Rx account. This information is also clearly listed on the website under the preferred treatments sections as well as under the FAQ's section. Should you have any questions at any point in the process, please do not hesitate to give our patient care team a call at 844-733-2697.