RedBox RxReviews of redboxrx.com

THEY STOLE 40$!!! They don’t inform you the “consultation fee” and make it SEEM like you are buying something!!! RUN THEY ARE SCAMMERS!!!!! Oh and HORRIBLE CUSTOMER SERVICE! I am looking at you “Brandy j.” slow responding and 0 empathy in this j.o. And I swear to god rx, if you respond to this with some bs it makes you look MORE GUILTY of being scammers. UPDATE: I told Mrs unhelpful BJ on the chat “helper” about my issue at 10:09 am then interestingly not even 20 MIN LATER (10:34 am) AN UNAUTHORIZED PAYMENT OF 35$ was attempted on MY ACCOUNT!! THEY STEAL MONEY IF YOU COMPLAIN ABOUT BEING SCAMMED IN THE FIRST PLACE!! R. U. N. !!!!!

I have used this company on two seperate occasions each being treated for hives. On this appointment I was told they would not prescribe the medication that works. It's been 2 years so it was no abuse of medication. The doctor didn't bother to look at my old chart. Closed out my visit and refused a refund.oh and the ointment they was trying to prescribe me triggers a worse rash. 2025 will be the last time. Very unsatisfied!

My first appointment (online video call with a nurse practitioner) with Redbox RX went smoothly, and I was prescribed generic Lexapro, and SSRI for my severe anxiety. I started taking the meds, and after 8 days, was very ill (headache, more extreme anxiety, racing thoughts, and my family told me I was picking fights with them, being mean -- not myself -- and not making sense). This is a dangerous and relatively common side effect of SSRIs. I tried to talk to a provider about this, but my first appointment, yesterday, got me online with a black screen. Eventually, the provider came on in chat and told me that they could see and hear me fine, but could not figure out why I could not see or hear them. Then they hung up on me. The appointment website has no visible way for me to contact customer service or find out what to do next in a case like this, and the provider had told me nothing. I stayed signed in on the website while, in another window on my computer, I searched through Redbox emails, but found no way to contact tech support or customer service. Eventually, I went to the main Redbox website and found a number to call. It told me it was after hours and I should call the next day. (It was afternoon where I was. I have no idea whose hours they were going by.) I dug through the site further and eventually found another number to call. (I do not remember how -- remember, what I wanted to be seen for was too much seratonin in my brain, causing me to be very confused.) Someone answered this one, but as they did, a provider came on in the website I still had open. This time, the video chat worked just fine, but this provider looked at the forms I had filled out to schedule the call, told me my case was too complicated for her to handle, and told me she'd put in a ticket to reschedule. Today, I signed on for my rescheduled appointment, and I got another provider who could not be seen or heard. Again, my video and audio were working fine. Again, the provider just hung up on me. I got kicked back to the waiting room, where I sat wondering what to do. Again, there's nothing to click to open a chat with customer service, no number to call, nothing. Eventually, a text chat window opened. The chatter did not explain who she was. I think she was customer service for Redbox, but that was never identified. I explained what had happened ... ... and meanwhile, my phone pinged and showed me a text from the provider, who told me my phone was turned off and my online video wasn't turned on. I replied, pointing out that none of that was true (my phone was how I got her text, and video chat had been working fine from my end, and had worked fine the day before with one provider), and asking what to do next. The provider has never replied to that. The customer service person (?) from the web chat then video called me in the website. We were able to see and hear each other just fine. She told me she would see if she could find another provider for me today, and if not, she'd get back to me to reschedule. She told me it would be 4 minutes, and I should stay on hold on the website. I stayed on hold for half an hour before I gave up. As always, there was no way to check to find out what happened to whoever had been talking to me before. There was no other way available to ask for tech support or customer service. Just a note on the webstie telling me to keep waiting "and a provider will be with you shortly." An hour after today's scheduled appointment, I gave up and called the number I'd found on the website yesterday. This time, someone actually answered. She read the provider's notes and told me the problem was that I hadn't turned on my video on the website and I wasn't answering phone calls or texts. I pointed out (as I had in the unanswered text to the provider) that none of that was true, 50% of the people who tried to talk to me on the app's video were able to do it just fine, and the problem was clearly not from my end. She insisted it was my problem. I pointed out that I no longer had the spoons to fight through this mess, given that I was trying to be seen for severe anxiety and a reaction to my previously described meds that causes confusion, pain, and more anxiety. I said I wanted my money back. I now have my $25 back, the same severe anxiety I had before (plus this traumatic experience), and I'll be coming down from seratonin syndrome on my own. I have no access to medical help or advice with that or with the problem I came in with. At no point did anyone I talked to clock that I was suffering from a potentially life-threatening reaction to the medication Redbox's providers had given me. I have stopped taking the medication now because reading the Mayo Clinic's website (yes, Dr. Google) told me to do that. Redbox has been no help at all -- in fact, it has been physically dangerous. This has been a horrible experience that I would not recommend to anyone.

I only managed to get two months worth of prescriptions of an antidepressant they prescribed me before I cancelled and deleted my account. Both months they shipped out quickly, but both months my prescription was held up at the post office for 7-14 days. The first month Redbox sent an emergency prescription (7days worth) to my pharmacy. The next month they denied my emergency refill because they'd sent one in last month. Look, they can't control the postal service but they can absolutely control denying an emergency prescription of something they prescribed and know it could be detrimental to my mental health to be without. There was absolutely no reasonable reason to not send in a prescription to hold me over until the post office finally delivered. This let's me know that patient care is not their first priority. Money is.

Had a consultation with a nurse concerning treatment for an illness I have long lived with. I have been prescribed (and had successful results with) a well-known, safe medication in the past but was told I did not qualify for a prescription after a 5 minute consultation with RedboxRX. So, the nurses, therapists, doctors I’d seen in the past were wrong in their diagnosis and the successful treatment I’d received through prescribed medicine was… a fluke? This seems to be a scam where they take your money for a consultation then tell you to go hang instead of actually help. I am currently seeking a refund before addressing with my bank as fraud.

Incorrectly evaluated my symptoms, refused treatment, and told me "Get tested so nothing is missed". But what's missing is BEING TREATED. They suggested I might have something that the UTI medicine would ALSO treat. So the rejection makes no sense aside from that I've been charged without recieving treatment. All I recieved was a headache.

A Dangerous Lack of Accountability I am beyond disappointed with Redbox Rx. My essential migraine medication was marked as delivered but never arrived. Instead of taking responsibility and promptly resending the medication, they deflected blame and offered unhelpful suggestions. Their customer service was unresponsive and dismissive, showing a complete disregard for my health and well-being. This experience has been incredibly stressful and frustrating. I cannot trust a company that fails to ensure the delivery of critical medication and refuses to rectify their mistakes. I strongly advise against using Redbox Rx. Their negligence could put your health at risk.

They treat their customers like poorly. I suspend auto refill because I was cutting back on my dose and I restarted a few month later and they wanted to charge me another evaluation charge. I called and they stated I cancelled, that is incorrect it's still in my treatment plan. She refused to waive the $20 eval charge so I cancelled. These people are scammers