RedBox RxReviews of redboxrx.com

Response from RedBox RxMay 1, 2025

I'm sorry Donna. I can understand why you are so frustrated. Sometimes technical barriers don't allow our normal process to be completed. We cannot always get you in with another provider right away as the appointment slots for providers licensed in your state may have already been full for the day. It sounds like our Patient Care Advocate Supervisor was able to provide some additional information on the situation and was also attempting to get you rescheduled for another appointment at no cost to you. Please give our team a call at 844-733-2697 if you would still like any assistance in setting up a new provider visit. We will do everything we can to get you scheduled for a time that works for you.

Response from RedBox RxApr 30, 2025

We sincerely apologize for the delay in receiving your order and the frustration our error has caused you, Megan. We understand how important timely service is, and we regret that your experience has not met expectations. After reviewing your case, I can see that we have shipped out a replacement order to you today (4-30) after one of our team members spoke to you. Please reach out to our Patient Care Advocates at 844-733-2697 or at [email protected] for any questions or concerns regarding your replacement order.

Response from RedBox RxApr 27, 2025

Thank you for bringing this to our attention. Please give our Patient Care Advocates a call at 844-733-2697 so that we can determine what happened with your order and how best to help you.

Response from RedBox RxApr 25, 2025

We are sorry to hear about your frustration Zohra. We have sent you emails about your prescription as we are experiencing a backorder of that medication. Unfortunately, we have not received a notification of when that medication will be back in stock, so if you would like to cancel your current order, or if you would like more information on the backorder, please give our Patient Care Advocates a call at 844-733-2697.

Response from RedBox RxApr 24, 2025

We’re sorry to hear about your concerns with your order and appreciate the opportunity to address them, Tawny. Our pharmacy can certainly replace a lost or stolen package, but because this is prescription medication, we need documentation on record to show that it was lost or stolen. This documentation comes from a service request you can file with the USPS to show that the USPS has lost or misdelivered the order. If a package is stolen, we ask that a police report is filed so we can have that report for our records as well. Once we have that documentation, we are happy to reship your order. After reviewing your case, I see that our pharmacy manager tried to speak to you about the next steps in getting documentation for the lost or stolen order. If you have any further questions or need additional assistance with how to proceed, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. Our goal is to ensure you receive the care and service you need.

Response from RedBox RxApr 21, 2025

We’re sorry to hear about your frustration and appreciate you bringing this to our attention Brian. We do understand that traffic or other unforeseen factors can lead to a missed appointment. After reviewing your case, we can confirm that one of our Patient Care Advocates was able to assist you with a refund for your previous missed appointment, and it appears you have another visit initiated. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697. Our goal is to ensure you receive the care and service you need.

Response from RedBox RxApr 15, 2025

We’re sorry to hear that this experience did not meet your expectations. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you were hoping. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. We regret any misunderstanding regarding your prescribed treatment and encourage you to reach out to our pharmacist at 844-733-2697 if you’d like to discuss your concerns about the medication further. You can also call our Patient Care Advocates at 844-733-2697 to assist you in starting a new visit where you can discuss your concerns with a provider. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Response from RedBox RxApr 15, 2025

We’re sorry to hear that this experience did not meet your expectations Carol. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when you are denied treatment. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. We regret any misunderstanding regarding your recent visit and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.