RedBox RxReviews of redboxrx.com

Response from RedBox RxJul 30, 2025

We're sorry to hear that you're not experiencing the results you expected with your treatment Glenn. Everyone responds to medication differently and it may take time to see the full effects. Our pharmacy dispenses only FDA-approved medications to ensure safety and effectiveness. Since individual responses to medication can vary, we recommend discussing any concerns about effectiveness with your provider. We do not offer returns or refunds of prescriptions that don't work as efficacy cannot be predicted in patients. After review, it looks like our provider gave you one additional refill of your preferred medication. Our service is a little different in that the patient has control over the refills in their account. We send you reminder emails letting you know that your refill will be processed several days in advance. This gives our patients time to cancel or delay any refills they do not want or need. Please feel free to give one of our Patient Care Advocates a call at 844-733-2697, and we would be happy to discuss any lingering questions or concerns you may have.

Response from RedBox RxJul 28, 2025

We’re sorry to hear that your experience did not meet your expectations Scott. Our Medical Weight Loss partner OpenLoop manages our weight loss subscriptions. We would encourage you to please reach out to their team at 979-315-1012 to discuss your experience with them as their goal and ours is that you receive the care and service you need.

Response from RedBox RxJul 23, 2025

Thank you for your feedback Erika, and we certainly understand your frustration. When you submit a request to update an address in your account, it states that "updates may take up to 5 business days to complete" and that "the shipping address listed in your account at the time of your order is the address your order will be shipped to. If you need immediate assistance, we ask that you please give our Patient Care Advocates a call at 844-733-2697". After reviewing your case, your address was updated less than 24 hours after the request was submitted, but your order had already been processed and shipped out. We understand how important it is to receive your medication promptly, and we regret any confusion regarding the shipping address. Our team asks clarifying questions to ensure we identify and resolve any shipping issue correctly, and we appreciate your patience during that process. After review, one of our team members did submit a service request with the USPS on your behalf to have your package forwarded to your updated address. We will update you as soon as we have additional information from the USPS. Please do not hesitate to reach out to our team for an update on that service request or for any further assistance. Our goal is to ensure you receive the care and service you need.

Response from RedBox RxJul 13, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. It’s clear that you didn’t feel your concerns were properly addressed by our team, and that’s not the experience we want for any of our patients. We’d appreciate the chance to talk with you directly to help resolve any lingering concerns and frustrations. Please feel free to give us a call at 844-733-2697.

Response from RedBox RxJul 4, 2025

We’re sorry to hear about your concerns and appreciate the opportunity to address them. Our pricing is clearly displayed during the ordering process, and charges are only processed with patient authorization. We do not have access to withdraw more than the approved transaction amount. If there was any confusion about your order or charges, we’d be happy to review your account and clarify any details. Please contact our Patient Care Advocates at 844-733-2697, and we’ll do our best to assist you. We take all feedback seriously and strive to provide transparent, high-quality care. Thank you for reaching out.

Response from RedBox RxJun 25, 2025

We are truly sorry to hear about your experience John. We understand how important quality service is, and we regret that your experience has not met expectations. Please reach out to our Patient Care Advocates at 844-733-2697 as we would like to discuss your experience with our services to see how we can improve. We appreciate your feedback and the opportunity to assist you.

Response from RedBox RxJun 25, 2025

We’re sorry to hear that this experience did not meet your expectations. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you were hoping for. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. We regret any misunderstanding regarding your prescribed treatment and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Response from RedBox RxJun 25, 2025

We’re sorry to hear that this experience did not meet your expectations Francesca. Our providers carefully evaluate each case to ensure safe and appropriate treatment. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. We regret any misunderstanding regarding your visit and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us, and we appreciate the opportunity to improve your experience.