Ada N.
This business operates dishonestly.
This business operates dishonestly. I paid for Tretinoin 0.1% since i have been using it for 2 years, but after charging me (including a so-called “consultation fee”), the consultant prescribed 0.025% — a much lower strength — yet at the same price as the 0.1% and said they prescribed this does to help me to avoid side affect. ridiculous When I requested a refund, explaining that I paid based on the advertised price for 0.1%, they refused and claimed that the prescriber has the discretion to change the strength, regardless of what the customer ordered.
Response from RedBox RxSep 29, 2025
We’re sorry to hear that this experience did not meet your expectations. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you were hoping for. While previous treatment history as well as listing a preferred treatment can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. Our refund policy states that we will refund the cost of the visit in the case you are not prescribed medication, and though it may not have been what you were hoping for, you were prescribed a treatment. We regret any misunderstanding regarding your prescribed treatment and encourage you to reach out to our Patient Care Advocates at 844-733-2697 if you’d like to discuss your concerns further. Your feedback is important to us.