RecovryzoneReviews of recovryzone.com

STAY AWAY. Bought the ice bath and it leaked immediately. Was told we had to pay shipping or receive 10% refund to fix the problem ourselves. Now have problem with leaking sauna. Worst experience I’ve had with a company.

This company does not care about customers. They are misleading, non responsive and I would never recommend them to anybody.

I bought the Smart Chiller + Ice Bath Max Combo. The price for this was amazing. I soon discovered why. The Ice Bath itself (this is their mid-range unit) was cheap and flimsy. The chiller simply never functioned. It threw errors out of the box and seemed to be rusted inside, which is crazy for a NEW unit that is supposed to pump water. The company makes support and returns very difficult, claiming restocking or cancellation fees are payable. Overall, a terrible experience. I still have not resolved this weeks after delivery, and I've NEVER been able to use the product. BEWARE

They mistakenly gave me a wrong order. Did not send any confirmation email and they said they mistakenly put my email wrong too.. did not want to give any refund and customer service is not great at all. Stay away!!!

I wanted to share my experience so others can make an informed decision before purchasing from Recovry Zone. I purchased one of their ice bath and chiller units because their website heavily promoted a “100-Day Money-Back Guarantee – try, test and love it or your money back.” That sounded reassuring, and I genuinely believed it was a risk-free trial. When I decided the product wasn’t right for me (within the 100 days), I followed every instruction carefully — cleaned it, packed it safely in the original box, and paid the return shipping myself. Initially, Recovry Zone confirmed my return and said a full refund would be issued once inspected. However, after I sent it back, they changed their stance — claiming the product had “scratches” and was “not in original condition.” The marks they referred to were minor surface blemishes consistent with light, normal use during the 100-day “trial.” They then refused the refund completely and tried to charge additional “cleaning and packaging fees.” After escalating to Consumer Protection WA, the company doubled down on these claims. I’ve since learned that others have had similar issues, where the “money-back guarantee” came with undisclosed conditions that weren’t stated anywhere before purchase. In my opinion, the 100-day guarantee is misleading. You can’t advertise a risk-free trial and then penalise customers for normal signs of use. Under Australian Consumer Law, refund guarantees must be clear and cannot have hidden restrictions that are only revealed later. I’ve escalated my complaint formally through Consumer Protection WA and, if necessary, will proceed to WA Magistrates Court. I’m sharing this so others understand what to expect before buying. If you’re considering ordering from Recovry Zone, I strongly recommend reading the fine print, taking photos of your product before return, and saving all emails — just in case you face the same experience.

My ice bath chiller stopped working after the first clean out. Non stop back and forth emails with the company, often waiting 4 days for even a reply. Over 2 weeks later and still no resolution. They keep asking for different videos of the machine like proof the filter is clean .. where obviously its not the problem.

Bought a Sauna Elite. The steamer didn’t come with a hose. I emailed them. They wanted lots and lots of photos of not only the steamer and its packaging but also of the Sauna, even though the sauna came in a completely different box. The customer support team don’t understand the items they’re shipping. Very dodgy. Nothing but a hassle

Purchased a Sauna and rust started to appear in the steamer after 3 months. No response to emails or phone calls for warranty claim.