RecognizeknowReviews of recognizeknow.com

This company is a SCAM!! Don’t order, what came was nothing like advertising. Product is not fit to be sold in Dollar Store.

If I could give 0 stars, I would. Ordered cute glass oversized ornaments with lights inside. From a video that appeared on Facebook. I was sent cheap plastic ornaments. I was asked to send an image of the ornaments and the package they were delivered in. I sent the requested items, accompanied by a video that confirmed the items were made of plastic. They sent the following: We are so sorry for your dissatisfaction. However, upon inspection by our warehouse, the items dispatched to you align with your original order. As a sign of goodwill, we would like to offer compensation of 3 in the default currency. Will that be acceptable? My response: Please explain how the items dispatched to me were what I ordered? I ordered glass ornaments, but I received plastic ornaments. I have attached an image of the original email with the items I ordered. This is the last time I ask you for my money back. No, I would not like compensation of 3 in the default currency. I would like to receive my money back in total US dollars, which I paid for the items. I did not receive what I ordered. I will provide all necessary information to my financial institution, including everything I sent you in this email, the previous emails received from you, and the video I have of you advertising the ornaments as glass. Their response: Our warehouse has verified that the goods we have sent you are correct. The shipping fee might be a lot if you want to return it. Would you like to accept 5 in the default currency as compensation and keep the products instead? My response: Your warehouse is lying, and I have the items to prove it. What do you mean by compensation of 5 in the default currency? What is the default currency, and why would I pay to return the wrong items shipped by your warehouse? Their response: We feel so sorry for your dissatisfaction. Relevant departments have confirmed the accuracy of the products sent to you. In that case, you will need to return the goods to our Chinese warehouse. But shipping costs will be high. Is it possible to increase the compensation to 7 in the default currency? My response: I will not be paying for shipping the item back. You need to provide a shipping label at no cost to me, as I have stated multiple times. You sent the incorrect item, and you know this because I sent you pictures, as well as a video, of what you shipped to me. Since you refuse to explain what you mean by 'default currency,' I am moving forward with my financial institution to report accordingly. You sent me items I did not order, and you refuse to refund my money, send the correct items, or provide a return label at no charge to me. They are using a video from a reputable company to scam people.

Should be 0 stars. The customer service is terrible. I followed the directions for a return immediately upon receipt because the product I received was nothing like the product pictured. I was told the refund would only be $2 as an opposed to the $35+ I paid (after $17+ in taxes and fees, which is another issue). I have been in an e-mail back and forth for several days with the company, getting nowhere unless you count the refund now being up to $6, and am filing a dispute with my credit card company. I will definitely be reporting this company to all of the appropriate agencies. Steer clear.

Definitely a scam!!! Ordered 3 glass ornaments that light up. They said they were coming from Italy. Kept tracking them for over a month. Finally said they were in the US at customs. When I hadn't heard from the tracking e-mail I inquired and they said they would send out another order asap so I would have them in time. They were plastic and not worth $5.00. Don't purchase from this company!!!!

If I could give 0 stars I would. Ordered cute glass oversized ornaments with lights inside. Was sent cheap ass plastic cracked ornaments that I could get at a dollar store. Requested refund and they wanted a video of the product I received. Sent me back an email that their quality team saw no issue with my product.

Items came from Spain or somewhere far! Once I got it, it was absolutely NOT what I saw as advertised. You got me! #gotscammed

The company should get ZERO stars. Sent me absolutely trash hoodies and will not allow me to return for a refund.

Don’t order from this store, they show you the final cost, then after you push buy it adds about $12 in shipping after it’s too late. I messaged them minutes after to cancel and they said it was shipped already. Ya right!! After about two months I still have not received my item. I’ve emailed them about 10 times with no response. They’ll send you a fake tracking, by item has been in Tuscaloosa for about two weeks.