Kami R.
App acts like a Beta version, Support is DAFT
I sent a receipt that a restaurant printed, reflecting what I had paid the restaurant. $30. I have never had any issues with this, no matter by what method I had gotten food from a restaurant. The app kicked back the receipt and said that the date was old. The date was from the previous day. I thought that this was weird, so I had sent it up to support. The thick-headed support person was hung up on the fact that there was a DoorDash logo on the receipt. Now, I know probably everyone reading this has ordered from DoorDash before. You get a receipt from them for the service actually sent to your email, but the restaurant always gives you a receipt for just what they were paid for your food. I have always turned in those receipts without issue and have gotten points. Well, this bonehead is insisting that it's a DoorDash receipt and that what I am showing includes the service. It's not a service receipt. It's what I paid for the food. The service receipt says $38. She won't even address the date issue, which is the actual problem. I explained it to her, and she's insisting that "doordash is a service." The receipt isn't for DoorDash! It just says DoorDash on it. The receipt is for a pizza restaurant. And what service? I got the pizza from a restaurant that doesn't normally have online ordering, so you enter it into their system and go get it. I DID NOT USE DOOR DASH, but they're telling me that I did because of a LOGO. I am uninstalling the app and encouraging others to do the same. You can barely get points off of it. I made like $60 off of Fetch Rewards using the same receipts, and I'd sayn 80% of the receipts that go to Receipt Hog won't even scan. They have the worst time connecting to your accounts. They make you jump through hoops just to set up your email to connect. It takes like an hour to finish trying to connect to anything, even with a 500mpbs download, and then it tells you that it can't connect. The only account it will talk to is Walmart. Any other app, you just put in your credentials for your email or any app, and it connects in seconds. I had this for quite a while, and the most I ever got back was $10. So, this incident was the last straw. Our relationship is over. You absolutely refuse to resolve my issue. You constantly tell me to uninstall and reinstall instead of just admitting that your app works like a Beta version. You also clearly need an American customer service team who understands the difference between a retail receipt and a DoorDash receipt. Not one time have I ever gotten an apology or a fix on your end. It's always supposed to be MY fault that your app sucks. I'm done.UPDATE: like I SAID it was NOT, I repeat,,NOT a Door Dash receipt. And guess what? You took every single one after that. Learn to read.
Response from Receipt HogMar 28, 2025
Hi there, Kami. As explained, DoorDash is considered a service. To get your rewards, you need to either connect your account or upload the receipt from the establishment itself. Let us know if you need further help. Cheers.




