Seller
No respect to handmade sellers. Chinese products.
There is no respect to handmade sellers from Rebelsmarket support. They don't need handmade products anymore on their site. Rebelsmarket offer more and more Chinese products. Before Rebelsmarket was valuable for me as a handmade jewelry master... but now support connects you in a rude manner and pushes to make refunds after buyer wear a product. Support Manager Belle said that their legal terms are nothing, and she makes sure they deleted. According Rebelsmarket legal terms, customer cannot return an item if its used or damaged (unless it was damaged on transit). But Support Manager said that they have bad policy, which she makes sure is deleted soon. I've sent a message to their Legal Department, but Support Manager Belle wrote to me: "I have made sure our CEO is aware of your email, including the one you just sent a moment ago, and have also CCd him on this email. This section of the FAQ will be removed due to abuse of the wording that is causing you not to provide appropriate support to this customer." How support Manager can delete messages to CEO? She has no respect to their own CEO!...Unfortunately, Rebelsmarket wants to work with Chinese sellers only.
Response from Rebels MarketFeb 21, 2019
Hello, Unfortunately, your store was removed from RebelsMarket because you refused to provide our customer with an adequate resolution to them receiving a defective item from you. This was not an isolated event, per the Reviews left on your store. We hold all of our sellers to a very high standard and require all sellers to provide our customers with A+ customer support. If a customer receives a defective item, they are not responsible to repair the item at their own cost. As a seller, it is your responsibility to either provide a non-defective replacement or a refund for the defective item. Your refusal to provide the customer with a positive solution gave us no choice but to remove your store as your return policy is not in line with our customer-centric guidelines and return policy rules. Please also understand that we work directly with manufacturers, artisans (hand made sellers) and sellers all over the world, most of which, are not in China. All of our sellers are thoroughly vetted before they are accepted onto our website as sellers and are required to follow strict seller rules to ensure that quality and customer support are met. While we strive to keep all of our sellers and partners happy, our customers are our #1. Priority, because without our customers, we would not be able to provide a platform for artisans or major brands to sell on. We wish you the best of luck in your future endeavors. Sincerely, Belle