REALTAKAIReviews of realtakai.com

Buyer Beware I placed an order in August 2025 and have yet to receive it (Today is 1/14/26). Customer Service is NOT responding to any emails. If you want your merchandise or any help from them don’t spend your money or expect a response. Very disappointed! Very much a scam.

I ordered from them a month ago, never received an update. So I reached out to support 5 days ago and never got a response. I will now need to contact my bank and reverse the charge.

Took my money, never gave me my items, terrible customer service. I had placed an order for two pieces of jewelry. Weeks after confirmation, "Jay" emailed me that there is delay in their shipment, and offered me a 10% for my next purchase, fine. When trying to look up the items to show a friend, they jewelry is no longer on their website.. I never received the items and upon emailing them, they replied saying actually the items I bought were sold out at the time of purchase?? Why was it on their website then?! They apologized and said I could use the purchased amount as credit and buy a different item... I emailed them again to see how to apply the 10% from before and use the credit amount and they NEVER responded. Granted it was during the holidays but it's been WEEKS and I emailed multiple times. Hella unprofessional. Super frustrating. Extremely annoyed. They don't do refunds but I can't even use my credit. Where is my money? At this point 10% doesn't even cover this inconvenience. Super bummed since my friend recommended me this site and was looking forward to gifting these items.

I placed an order with RealTakai on 29/11/2025 and sent an email to their support team 31/12/2025, but to date I have received no response and have not received my goods. What’s most disappointing is the lack of communication. I understand delays can happen, but not responding to customer enquiries at all is unacceptable. There has been no update, no explanation, and no acknowledgment of my email. At this stage, I cannot comment on the quality of the product because I simply haven’t received it, but based on my experience so far, the customer service has been extremely poor. I would advise others to be cautious and consider the risk of delayed delivery and unanswered emails before purchasing.

I placed my orders in October haven’t got them yet. I was unable to cancel and they keep sending me promotional emails w/o any updates of my orders. Worst experience ever! Don’t waste your money it’s a scam!

If I could give 0 stars, I would. I have been waiting for 3 months for my order and keep getting the run around. I would NEVER order from here and I hope everyone bewares when ordering.

1,5 months, no update whatsoever, emails ignored, money haven’t been refunded. Ordered a jacket in the 30th of November, nothing from them whatsoever, beware.

customer service responded late at night, respect.