Real Silk LifeWelcome to our website, an online shopping online store dedicated to providing high-quality silk and cashmere clothing. We know that for you who pursue elegance and comfort, choosing a perfect piece of clothing is not only for appearance but also for the unique touch and inner quality. Women's Cashmere CollectionMen's Cashmere CollectionWomen's Silk CollectionMen's Silk Collection
Real Silk Life (realsilklife.com) has 361 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Krista D.
Beware when making a purchase. It takes weeks to get the item and they don’t accept returns.
Response from Real Silk LifeJun 6, 2024
We apologize for the inconvenience. We have sent you the return address via email, please check it in time.
Sophie M.
Be careful with this company. The other negative reviews real, it's ridiculous that the company's customer service is not responsive, but the website management and social media are much faster than their emails and order follow up. Ordered and paid but nothing received, even an email. Contacting your bank is the only possible way to get your money back.
Response from Real Silk LifeMay 20, 2024
Sorry to bring you a bad shopping experience. Would you like to leave your order number to provide us with an opportunity, so that we can correct our mistakes? We will do our best to solve your problem.
Nancy H.
I ordered silk underwear and paid with PayPal. I never got my order and they insisted they delivered. They sent me a bogus delivery confirmation that when I tried to use wasn't real. I have never had an issue with delivery even through Covid when I ordered many times online.
Response from Real Silk LifeMay 20, 2024
Sorry to bring you a bad shopping experience. Would you like to leave your order number to provide us with an opportunity, so that we can correct our mistakes? We will do our best to solve your problem.
AE
I purchase my wife some PJ'S for Christmas that was the wrong size so, I returned them on 1-03-24. I've been waiting on my refund for more than a month. Now thier saying they will investigate (what) Then send my refund. Here it is 2-10-24 and I'm still waiting for my refund!! That's bad business sorry it was Asilklife !!!!!
Response from Real Silk LifeFeb 19, 2024
According to the email address and order number you provided, you didn't place an order in our store. We are Real Silk Life, could you pls kindly check if you mix us with another store? If you have any further questions, please contact us at [email protected] so that we can discuss your concerns in more detail.
Rita Nakashima B.
I can't give a zero so I had to give this product a one star. Their thermal underwear is made of crap. I have no idea what the real material is, but it is just some sort of felt, and the light weight top I bought lacks any finish. The neck, cuffs, and bottom are just cut off edges, which is why it is easy to tell it is felt. I have some silk and cashmere blend items, but they are knit and this stuff just feels fuzzy, nothing like knit. I haven't tried washing it, but I have my doubts about even trying, Their return process is very complicated and obviously designed to discourage returns. Do not plan ever to use this company again.
Response from Real Silk LifeJan 16, 2024
Sorry, we can't find your order. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact us at [email protected] so that we can discuss your concerns in more detail.
Nancy S.
I ordered a set of mulberry silk longjohns for hubs. Placed the order 11-18-2023. They ship from China. No tracking number until States side. Finally got the tracking number a few days before Christmas. On Christmas Day, I looked up the tracking info. This time, THE PACKAGE WAS SEIZED IN NY FOR COUNTERFEIT POSTAGE!!! I emailed, requesting a refund. My bank account shows the credit as pending. I will believe it once the funds are clear and back into my account. NEVER AGAIN!
Response from Real Silk LifeJan 5, 2024
Sorry, we can't find your order. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact us at [email protected] so that we can discuss your concerns in more detail.
Randy D.
I would like to up date my review of Realsilk. I did recive a refund from this company. However it was not the full amount a service charge or somthing was taken off. However I still stand by my first review,as this was my experience with this comany.
Randy D.
Wish I could rate them at 0 Terrible company to deal with. No order sent.Keep saying 24-48 hours and nothing sent for 8 days. No refund. No labels on products. Do not buy from this company. Terrible customer service. Stay clear of this company. Bunch of scamners
