Real Silk LifeReviews of realsilklife.com

This company is the worst. They did not ship my order until weeks later even after I continuously emailed them asking about my order. They will only respond worthless information. They finally shipped my order but then they shipped my order to a completely wrong address. I am now waiting a month for my order and customer service only emails me with ignorant questions. This company stole my $300. Be warned.

Company manufactures colored silk pillow cases with white zipper handles, then attempts to convince the buyer this is a "normal" or typical business practice. I purchased a premium (25 momme) silk grade black pillowcase which was sent with an invisible zipper having a bright white exposed zipper handle. After contacting the customer service representative multiple times by email, they agreed to manufacture and send me a replacement case with a black zipper handle. When the replacement case arrived (3-4 weeks later), it was obvious the weight was different just when holding them in separate hands. The cases were taken to a post office where they were weighed on sensitive equipment. The original case was 3.2 ounces, the replacement was 2.7 ounces, and had a different sheen and texture when felt. Clearly they replaced the premium case cover with the lesser momme version hence the significant weight difference. This is disgusting business behavior, but typical considering the country of origin. If I could rate a "zero", I would. This was Real Silk Life Response on 08/29/24: Dear customer, Order # 42657-RSL00033827 Thank you for your mail. We didn't replace the high quality silk pillowcases with inferior fabrics. There will be differences in weight between batches of fabric, but the difference is not significant. Could you pls send pictures of the weight difference? We check with the relevant departments. We apologize for any inconvenience we caused and we are waiting for your reply. This is JM response on 09/03/24: It is not permitted to take photos in the postal service, otherwise I would have taken pictures as proof while the two cases were each individually weighed on the scales. 3.2-2.7=0.5 OZ 0.5/3.2=.15625 .15625X100% = 15.625% Per the above calculation, to indicate that a batch weight difference/variance of almost 16% is "normal" within the same product category is extraordinary. A 16% difference should be considered "material" or significant. Look at this website - weight/sheen/texture are the three attributes where noticeable differences exist between the various momme levels. Coincidentally enough, those are the three attributes I noted which were obviously different between the replacement and initial case covers. (links are not permitted, please see elle silk website) As previously indicated, I took the cases to a local seamstress to pull the zipper out of the replacement case to sew into the first case. A review of your product will be provided on-line. I maintain that this company replaced a 25 momme pillow case with the lesser momme value (either a 19 or 22 momme) when the replacement was sent, even though I paid for a 25 momme silk.

I am having the same experience! I purchased three shirts not knowing they were imported from China and received them via DHL - all are two small and of decent quality but clearly not all silk. Maybe I didn't read the description, I don't know but they are not all silk. The return process is a back and forth with someone halfway around the world. I am having to threaten to dispute the charge to even get return instructions. Note there is no way to "automatically" return it. You have to contact them, they will try and talk you out of the return, and I don't know how it ends because I am still in the middle of it. Stay away from this site. Update: It is now Aug 30 and they received the package back 9 days ago. Still no refund and the same delayed response from customer service. I will probably have to dispute the charge on my credit card but am running out of time. Could it be that they are TRYING to run out that clock? I do NOT recommend this site in the least. I have wasted WAY too much time on a simple purchase that every other online business can handle with no problem. And, Real Life Silk, PLEASE don't answer me again with a lame "give us your info and we will resolve it" because you HAVE my info and you are NOT resolving it. Everything was returned in original packaging and was not touched so I don't understand the delay in the least.

Dreadful quality. Nothing fit (I bought based on the size chart). Some items that were supposedly 100% silk were some synthetic fabric that reeked of plastic. All unusable.

You won't recieve a silk garment.I ordered a silk tank top and I recieved a nasty smelling cheap polyester tank top in black that you can see through Do not buy from this company,They sell fraudulent clothing from.China.I am contacting the Trading Standards and Citizens advice consumer line and my credit card company.

I ordered two silk polo shirts. The website says they're over 95% silk. When they arrived each had a tag with percentages of fabric written in Chinese. I used Google translate and found that they were only 4.6% silk. The rest was polyester. I was duped. I'm going to try to return them. Update: Customer service acknowledged the shirts were not silk and asked if they fit me in which case they would offer me a 15% refund. I replied I did not want polyester shirts and I would like to return them for a full refund. I'm awaiting their reply.

Be prepared to commit to your purchase 100%. This company is out to scam you. I paid for shipping insurance because I was worried from the beginning that products might not even arrive. They did arrive via DHL. Their are products are expensive, shipping from China. If you need to return it, they will give you a very hard time. I paid for extra insurance to send my parcel back, with signature confirmation. So they did receive it, but they tried to claim that I did not send back everything even though I did. I had to go through my credit card company to make a claim, at which point they finally said they “found” the items and would give me my return! Major hassle, skip it, there are better and less expensive silk companies out there.

They said my order is delivered but I did no got it don’t buy from them you out of your money