Real Silk LifeReviews of realsilklife.com

Terrible sizing, poor mobility design, and unsatisfactory customer service from 'Ruby.' I have wasted so much energy fighting over $93.64, only to finally receive $81.80 back.

I have had no communication regarding my purchase. I also emailed your customer service department and to date have not heard back. I have NOT yet received my items??? Please let me know when I should expect my items.

The shipment took too long and the panties are too tight. I wasted over $53.

The sizing is extremely small, it seems like Asian sizing since I always wear a size small but I couldn’t even get it over my head. I requested a return and I got the run around, first they wanted me to exchange it but I didn’t want to take the chance of it not fitting again. Finally they gave me an address to send it to three weeks ago and still no refund. I contacted them again and they said they needed the tracking number. This has been going on for a month now.

I purchased a cashmere sweater that was shipped directly from China and took weeks to arrive. The overall size was right, but it was cut for a very thin person which I am not. When I requested to send it back for a refund, they pressed me to take my own measurements. I opted for a refund and after several emails, they agreed, but I had to pay return postage to be be reimbursed with the refund. They could not provide easy return labels. They kept getting the totals wrong until I finally gave up after three weeks and six emails and settled for a $5 shortfall. A very bumpy ride. I would never go back to their website.

DO NOT DO BUSINESS WITH THIS CHINA- BASED COMPANY! My XL sweater was way too small. Good luck trying to return something to RSL. Rather than facilitate return, was offered an exchange of more expensive item. Every time I requested return there was another delaying response, send us ur bust, waist, neck, arm length sizes; in addition to Tracking #, need cc of Shipping Receipt, etc! Finally, my emails were blocked, and I received return email in Chinese characters! In other words…F——— off, we’re done with you Mr Customer! Even though you have proof of returned sweater, we’re keeping your $139. Insult to injury…we’ll return only $10 of your $16.77 return shipping charges. Will report to credit card company but expecting to write off $139. RSL’s latest response to my review was “we have never blocked any customer’s emails.” I found 3 RSL email responses dated Oct 8. All these responses are in Chinese with a few snippets of English. Quoting some of the English…”sorry to inform you your email was returned”, and “quota exceed the hard limit”, whatever that means. Saved these emails if you would like to review. After Oct 8, RSL went silent. Only started receiving responses again after my Trustpilot Review. One of your responses accurately indicated sweater cost was $139, but further indicated refund would be $129. I’ve asked for an explanation, but no response yet. Can you please explain why only $129? Thx…George Hickey I do not want a refund via PayPal. I bought sweater via credit card and want refund to my credit card. Don’t use PayPal so don’t know how you could refund via PayPal. Just checked credit card and there is a refund of $129. I have asked repeatedly why only $129, when I paid $139 for sweater? All your responses to my simple request for a refund are deliberately misleading and disingenuous. Please refund my additional $10 so we both can move on from this nightmare. You already refunded $10 on my credit card on 10/8 and indicated that was all you could refund per your policy of paying no more than $10 for return shipping charges. My total shipping charges were $16.77. You also already refunded $129 on my credit card towards the $139 I paid for sweater. I’ve explained repeatedly that I’m not a PayPal member so you can’t refund me via PayPal. Since you have already refunded me twice on my credit card, don’t understand how you can’t just refund me the $10 you owe me for the sweater on my credit card again. Once you do that our transactional relationship is finally over and done forever.

I ordered a dress and received it. It did not fit nor do I like it. I have emailed seversl times to get information on how to return the dress and get a refund on my credit card. They just send same old email, saying what can they do to fix it. They can’t fix it and I want my money back. This is bait and switch. This cannot be a legitimate business. Going to contact my credit card company! My order #RSL00036022 for your information. All my information is there. Please send information to return and get a credit on my card.

Paid a small fortune for a lopsided dress arrived today dreadful!!