Real Silk LifeReviews of realsilklife.com

Bad customer service

I provided a 5* review a few days ago. Since I was happy with the product, I chose 3 more items. My bank confirmed that my payments were processed and I provided authorization numbers. I cannot see what is in my basket because RealSilk blocked my account. So, payment was made, products not shipped, account blocked. There is no phone number, and no immediate response to my numerous emails.

My daughter bought me a silk robe for Christmas. We have been trying to return it because I don’t like it. They have a guaranteed 90 day return policy. Still haven’t heard from anyone how to return this product.

The cashmere sweaters I ordered were beautiful. However, I ordered them in size medium but the ones I received were in size extra large.

Right after posting a negative review someone posted a 5 star review refuting my review. I find this to be beyond coincidence Real Silk.

I’m so glad I was asked to review! Awful experience. I ordered a cashmere sweater form this company on December 3rd. It never came and it’s January 3rd. I bought insurance offered by Real Silk which is through a different company called Seel just in case it got lost. Long story short, it got lost. I paid by credit card and Seel has told me they only refund PayPal. Real Silk tells me to submit a claim with Seel and Seel tells me they don’t refund credit. Real Silk as done nothing and after so many back and forths between these two companies it’s clear they both are both scammers. Don’t buy.

let customers know that you can't deliver on the time you promised on time. your person said my order on the 19th of Dec. would be shipped the next morning! my recent message from your people tells me it still has not been shipped!?!? Fred Kinsley /1//

Real Silk Life should not be in business. They are disorganized at the very least and should not be allowed to sell products on line. They sent me a duplicate order of a blouse I didn’t order and charged me for it. The only way I could try to get my money back was to contact PayPal. I still have not received the refund though I sent back the duplicate and had to pay for shipping and the cost for the duplicate. I have spent hours dealing with someone named Ruby. Whomever is doing the ordering is inept. Errors are being made that cause their customers time and stress. SBurke