Real GeniusWe make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Conyers, Georgia
Excellent
Showing 30 reviews with 1 star · Clear filters
Ethel G.
it was a very long and disorganized process.
Response from Real GeniusJan 12, 2022
Thank you for taking the time to write a review. We now have shorter durations than we did at the time. We hope you will give us another opportunity in the future.
Homeowner
Terrible customer service. Terrible communication.
Response from Real GeniusJan 11, 2022
We are sorry to hear that you did not have a good experience. We will share your concerns with our management team.
Sonia
At first they where on top of it. Its took 2 months and no calls or requesting of any paper work. They lied saying they have been trying to call my work. After funding she wanted to go back and ask for more paper work. Also charged meore than what was quoted. Would not recommend
Response from Real GeniusJan 11, 2022
Thank you for taking the time to share your concerns with us. We will review your file and share with the management team.
Jonathan M.
Hid fees/charges into my payoff and told me I’d be refunded on the overage which wasn’t true.
Response from Real GeniusJan 11, 2022
Thank you for sharing your concerns. Management will review your file and follow up with you about the refund.
David D.
Difficult application, closing, post closing, and resale. Nice people, bad systems.
Response from Real GeniusJan 11, 2022
We are sorry to hear that you were less than satisfied with our systems. We will share your feedback with our team to see where we can improve.
John
The lender I was given does not support Mint. It’s a basic functionality of a financial institution to make data as accessible as possible for consumers. Very dissatisfied with a lender whose tech cannot support basic mainstream functionality.
Response from Real GeniusJan 7, 2022
Hi John, Thank you for taking the time to write a review. We are always working on new ways to improve the customer experience. I will share your comments with our IT teams.
Winona S.
Not happy with the service
Response from Real GeniusJan 4, 2022
Hi Winona. We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. We will review your file with our team.
Preston P.
It was the worst experience I ever had. This was my 4th loan with Consumer Direct, and they kept asking more information. Consumer Direct had all of my information, but it didn't matter. You kept delaying the loan and made me pay for two extension each time which cost me $1800.00 more. I would never use CD again after 4 times. 3 out of the 4 times were terrible.
Response from Real GeniusJan 3, 2022
Hi Preston. We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. Your remarks will be shared with our management team.