Bryan H.
Dirk Order 9/2/23 Never Delivered As Of 8/1/24
Placed an order for the Dirk in December 2, 2023. Like all the others, I was told about delays and labor shortage.... I own a business and do understand the real issues post Covis has caused. I emailed (after several calls and messages) and received a response (now early July 2024!!) from Amaria saying that it should ship in a few months. So today (8/1/24) I emailed again and received a quick reply saying that would do their best to send it in December. WHAT??!!! I wrote immediately back saying how this was unacceptable and not what they contractually promised. Anyways, I have officially requested a refund (via two follow up emails) so I guess we'll see if I ever get my money back. Un-freaking believable! I had such great things about the product. Oh well.
Response from RealDollMay 8, 2026
Hi, Sue here, new president of Realdoll. Thank you for this feedback. I am very sorry you had this experience with us. Unacceptable. My first order of business now that I am in the chair is revamping our customer service department, customer communications, delivery times and earning our customer trust back. Please shoot me a note at [email protected] and let me know if things ever got worked out, if not we will work to make it better.




