RealDoll Reviews | Read Customer Reviews of realdoll.com

RealDollReviews of realdoll.com

3.290 reviews
Adult Entertainment
Las Vegas

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RealDoll

About RealDoll

RealDoll started in 1997, in a supply closet at a Halloween mask factory in California. The founder, a working sculptor, pictured a world where humans and technology could coexist and create together. The first figure took eight months, four hundred pounds of plaster, and a quiet collection of silicone samples stored under his desk. That figure became the foundation for everything the company has built since.Nearly thirty years later, RealDoll products are still designed, sculpted, painted, assembled, and finished by hand inside the Las Vegas studio — by an in-house team of artists, fabricators, engineers, and roboticists. RealDoll has never been an adult company. It is an art studio that became a materials science company, then a robotics and AI company — in that order. The work has been the subject of movies, documentaries, and serious cultural conversation, and the founder has personally sculpted the majority of the figures the company has ever shipped.The purpose has stayed the same since day one. RealDoll believes the future of intimacy should feel more human, not less, and that curiosity and play, amplified by AI, are how to get there. Today, the company is launching its next chapter: an AI companion platform designed for skill building and intimacy exploration, alongside a new generation of intimacy hardware — and the safety, quality, and integrity standards a category like this has needed for a long time.Our core product offerings remain an essential part of our process. The worlds most realistic companion dolls, dildos, and pleasure sleeves. As seen on Vanity Fair, Slutever, and more international news outlets. Realdoll leads with it's core values of curiosity, companionship, and the private work of exploring what intimacy means.Almost three decades in. Still building.Designed and manufactured in Las Vegas. Sculpted by hand.

RealDoll (realdoll.com) has 90 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: realdoll.com
Website: realdoll.com
Category: Adult Entertainment
Location: Las Vegas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 68% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RealDoll reviews

Showing 38 reviews with 1 star · Clear filters

Alize F.
Oct 21, 2026
They don’t value their customers think before you spend
They don’t value their customers. Products are too pricey for such bad service!
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Damatrius S.
Sep 15, 2026
I ordered a silicone companion by…
I ordered a silicone companion by mistake because I had reading descriptions of robots that were interactive and mistakenly bought the companion “doll “ by mistake. So I just dressed it and put it sitting on my sofa. I don’t touch it at all, I can’t send it back so I am stuck with it. It was already designed and I believe it was the only one left. I ordered it because I thought I thought I would be able to interact with it so I bought it because I didn’t want to lose the chance to obtain a robot at a “bargain price. My mistake and now I have a silicone paperweight
Response from RealDollSep 18, 2026
Hi, President of Realdoll here. I’m really sorry for the confusion here. Our website does say that the interactive AI features aren’t available yet, but I completely understand how, after reading about our robotics and AI work, you could have thought the companion you were buying would already have those capabilities. The good news is that we do have more interactive options coming. Our new AI robotic heads are expected to launch in February 2027, and we’re also releasing AI-enabled intimacy hardware in October that can be added to compatible dolls to make the experience much more interactive. These devices can be connected to the current doll that you have. Shoot me a note directly and I’m happy to help you figure out the best way to upgrade what you already have rather than just leaving you feeling stuck with it. [email protected]
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Danielle G.
Sep 11, 2026
I purchased the item which said it had…
I purchased the item which said it had 1-2 weeks dispatch ready. However 3 months in and no order has arrived. Waste of time
Response from RealDollSep 18, 2026
Hi, Sue here president of realdoll. I am really sorry to hear that you have had such a long delay. We moved warehouses at the end of July and the move did delay production for a few weeks. Please shoot me an email directly [email protected] and I will personally look into this and get this solved.
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Lee G.
Aug 3, 2026
False advertisement...le sigh.
Advertise on the website coupon codes that don't work at checkout. Email support. They tell you to refresh and the sale will no longer show. Like magic, it's suddenly gone, as if it were never there, or at least until the rightful expiration date. Bottom line, they aren't going to honor sales that are posted on their website. Instead, they will gaslight that the sale wasn't posted there at all. Nasty work. Support email sent to me by Debra after I notified them that sale was up and yet coupon code didn't work: "If you refresh your browser the website will not long show the coupon as the sale ended Friday night. Sorry you missed the sale."
Response from RealDollAug 6, 2026
Hi I'm sorry you had this experience. I can certainly understand why that would be frustrating. It appears the promotion had already ended, but some customers may have continued seeing the sale due to website caching, which can sometimes cause expired promotions to remain visible temporarily. I apologize for the confusion. If you could email me directly at [email protected] with the details of what you were trying to purchase, I'd be happy to look into it personally and see what we can do. Thank you for bringing this to our attention.-Sue
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Dan
Jul 15, 2026
Placed an order and it was never…
Placed an order and it was never received. I reached out several times and eventually had a response but then it led no where. I continued to email but again no response.
Response from RealDollJul 15, 2026
Hi, Sue here, President of Realdoll. Send me your order # and we will get this resolved. [email protected]
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Gergo K.
Mar 30, 2026
App is not avilable for SenseX.
I had to wait around half year for the SenseX. There was a paper in the box: How to download the app to my phone and a link to a video about its use. The downloading link is not existing and the video channel is terminated. The technical department didn’t reply after 5 weeks. Many people complained that their app is heavily bugged. There was a charger in the box, but there isn’t instruction about the meaning of its lights.
Response from RealDollMay 8, 2026
Hi, my name is Sue, I am the new president of Realdoll. Thank you for the feedback, and we sincerely apologize for the frustration and delays you’ve experienced. At this stage, the AI functionality for SenseX is still in development and has not yet been fully rolled out commercially, which is why portions of the onboarding materials and app ecosystem are not yet fully operational. We recognize that this created confusion and disappointment, particularly given the wait time and the materials included in the box. We are actively working on stabilizing and improving the software experience before broader release, including updated onboarding documentation, app support, and clearer hardware instructions such as charging indicators and device setup. Please shoot me a note at [email protected] and we will keep you posted on when the AI will be live.
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Nejeny
Aug 5, 2025
Sent me the completely wrong colour and…
Sent me the completely wrong colour and type of sense X. I had to pay for delivery and I paid $600 for this! Customer service is slow and doesbt response that quick i always have to chase up things. The item broke within the first few days and I still am awaiting to hear contact about a reimbursement.
Response from RealDollMay 8, 2026
Hi, my name is Sue, I am the new president of Realdoll. I sincerely apologize for the experience you’ve had. Receiving the wrong product configuration, paying additional delivery costs, and then encountering a hardware issue shortly after delivery is understandably frustrating and not the standard we hold ourselves to. One of my top priorities now that I am in the chair is improving our customer service experience. Please shoot me a note at [email protected] and we will work to make this right.
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Mr Mujtaba A.
Jul 30, 2025
Complete scam company
Complete scam company. Waited nearly 6 months for 1 item. Luckily I got my refund via bank.
Response from RealDollMay 8, 2026
Hi, my name is Sue, I am the new president of Realdoll. I sincerely apologize for the experience you’ve had. One of my top priorities now that I am in the chair is improving our customer service experience. Please shoot me a note at [email protected] and we will work to make this right.
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