RealcozyReviews of realcozy.co

My issues resolve soley around the tracing tracing and delivery experience. My TV stand was delivered 2 days ago to my front steps with no advanced warning. Additionally, the carrier's tracking site and Shop indicate the items are still in transit. When they delivered the boxes, they simply stood them up on the end of the box completely ignoring the orientation arrows. I was expecting better.

I did a lot of research for a fireplace tv stand and ended up purchasing the 64” Sonoma stand. I was excited to get the stand from the reviews I read and pictures I saw on Real Cozy’s website but after getting the stand yesterday, I wished I ended up going elsewhere for a stand. My overall purchasing experience was disappointing by far: 1) I never received an email stating that my order was on its way so when I received a call yesterday from Fedex about the package I was surprised. Luckily, we were around and available for the delivery. 2) They had my last name wrong which I’m not sure how that can happen when I placed the order and my confirmation shows my last name. Not a particular good feeling about them caring about the customer experience. 3) The most disappointing of all was that the build overall was sloppy on parts and not what you would expect for the price you pay. For instance, all the metal hinges were caked with paint, the paint job all around was okay but there are parts where there’s not an even coat, and the plywood pieces for the hinges are not the same size and seem to be an afterthought and not well designed. Lastly, when we received the package, one of the legs was loose and you can’t tighten it all the way without it being positioned incorrectly based on the slant of the foot design. The piece looks good from a distance and I like the design but the quality isn’t there. What a disappointment.