RealcozyReviews of realcozy.co

After 3+ Weeks (ordered the 1-2 week Premium). No updates, phone just says busy - call back another time, chat just states will get back to you and NO Response to Email. Even the Reviews on their site says "experiencing

Don't buy! Customer service is nonexistent!!

PRODUCT AND COMPANY PIECE OF CRAP. CLAIMS TO BE HARDWOOD MATERIAL 90% MDF. CONSOLE ARRIVED WITH NO FIREPLACE INSERT, TOOK ANOTHER MONTH FOR IT TO ARRIVE. ZERO CUSTOMER SUPPORT. DON'T BUY

This site is a scam they say it is fully assembled. Not true. They delivery it with the fireplace not installed. The few hundred you spend on “ white glove” only gets it into your condo. You still have to set it up. White glove is a lie

White Painted 64” Sonoma with fireplace insert After reading Rebecca's review, it was an almost identical experience with the 64” Sonoma stand, so we are going to use alot of what she wrote. We wished we ended up sending this unit back but we paid the extra $300 for White Glove Fedex service and they took the box away before we realized 3 of the slant legs were installed backwards, overall purchasing experience was horrible. 1) Everything about this purchase was not worth the hefty price, time and frustration. The build overall is extremely sloppy on parts and construction even though there is a QC (quality control) sticker on the back. Clearly this unit did not going through quality control. 2) The 2 front legs and 1 back leg are backwards and it is impossible to position the slant legs correctly. 3) The paint job all around is subpar, there are parts where there’s not an even coat mostly on top, there are small spots on the front not painted, there are a series of black marks on the bottom front paint. 3) The first fireplace insert (sent in separate box) was damaged, so we had to wait 1 week to install it. 4) White Glove Fedex service only sent 1 person to bring the very large, heavy 64" unit into our newly renovated ground floor condo (no steps) with new flooring. It was impossible for the Fedex driver to bring it inside without damaging our new flooring. We had to wait 45 minutes for another Fedex driver to arrive to help carry it inside and position it in the living area. The entire delivery process was 2 hours. The piece looks very weird with the backward slant legs. What a HUGE disappointment.