RealcozyReviews of realcozy.co

I wish I read the reviews more thoroughly before buying a fireplace TV stand from Real Cozy. They should change their name to Real Shoddy because that’s exactly how the TV stand came. Dents, scratches, uneven paint job, uneven doors, unfinished wood panels in the back splintered and frayed, they even painted the hinges to the doors. Very disappointing experience after they advertise as “high quality craftsmanship” and that’s the complete opposite of what I received.

Two stars because I really like the fireplace but the 'customer service' is non-existent. I paid for 'premium delivery' ($300) so when the tracking information indicated 'economy' I tried to reach someone at Real Cozy. Not possible. Multiple emails ignored and phone calls go unanswered without a message option. The unit did arrive with 'premium' delivery which consisted of two guys bringing it upstairs, unboxing the two pieces, and shrugging their shoulders on how to put it together. More attempts to reach Real Cozy were ignored including 'chat' as I tried to figure out if I really was expected to drill holes in a $2000 piece of furniture (I was and did, thanks to YouTube). Again, the quality is nice but the experience and excitement of making a major purchase was diminished by a complete lack of availability and interest in client care. Good luck and don't expect to hear anything from them.

Not what I expected for the money