RealalcazarsevillaReviews of realalcazarsevilla.com

They seem to pretend to be the official Alcazar website, but instead just overcharge you by 160%!!!! (So you pay 260% of the prize! More than DOUBLE!!) And, despite them saying that they don’t affiliate with the real alcazar, that is very cleverly hidden or disguised. The logo is big and black, and says REAL ALCAZAR, but then very small in yellow over the white background they write (by feel the city). They say that the additional price comes with additional benefits, like the audio guide (which is free on the official website anyway) or customer support (which is an automated bot that just repeats useless stuff anyway) and is not needed unless you realize by how much they overcharged you. I’ll attach the booking reference, for clarity. 8681044470 I would like to receive back the additional 40€ (79.80€ total instead of 30€) you mislead me to give you and then I’ll be more than happy not to use your customer service anymore. Thank you.

I purchased tickets/tour for the Real Alcázar of Seville after seeing a sponsored search advert and website messaging that gave a strong impression of an official/authorised route to buy and referenced “Free Cancellation.” The advert read like this: Official Tour Seville Alcazar Visit Royal Alcazar of Seville. Book your Alcazar Tickets here. Free Cancellation. Priority access. Official Tour Seville Alcazar. After purchase, when I tried to cancel, I was refused a refund and was told that cancellations/refunds are not permitted because tickets are named and for a fixed date/time. The responses I received relied on standard terms rather than addressing the consumer-facing “Free Cancellation” wording that influenced my decision to buy. What I found confusing (and what I think other consumers should be aware of) is that the operation appears to be associated with multiple names/domains. I purchased through Feel The City Tours, and there is also a separate site/domain used in this space: realalcazarsevilla.com. In practice, this makes it easy for visitors to believe they are on an official monument channel when they are not. For clarity, the official Real Alcázar website uses a .org domain (alcazarsevilla.org). I would strongly recommend visitors check that and compare prices before paying. This review is based on my own experience and written correspondence with the seller.

Warning it's not official site of real alcazar . They take for normal ticket horrible 35Euro, on official site cost only 15,50 Euro .

Es una auténtica estafa, compré en realalcazarsevilla.com pensando que era el canal oficial del Real Alcázar de Sevilla ya que se hacen pasar por ello y no lo es y lo peor es que revenden las entradas a un precio totalmente de usura, mas del doble del precio oficial Me cobraron 39,90 € cuando la entrada general oficial cuesta 15,50 €. No compréis aquí y denunciarlo donde podáis par evitar este tipo de abusos.

Scammer, ti fanno pagare 39,90 per poi fornirti dei biglietti da 15,50 che sono quelli ufficiali. Si spacciano per il sito ufficiale quando in realtà sono una “agenzia” che non offre nulla in più rispetto al biglietto standard

Not official website, price 3 times more expensive.

Une simple arnaque. Il semble être un site officiel mais ils vous font payer deux fois le prix et l’audio guide est impossible à télécharger. C’est une arnaque

SCAM! You pay almost three times the price of the tickets for nothing! Stay away from that website and go to the official one with .org extension.