Cristina Mures B.
SCAM! Don’t buy your tickets here if you want to visit “alcazar de Sevilla”!!!!!
I searched on Google for the official website of the Royal Alcázar of Seville, and the first website that appeared was realalcazarsevilla.com, so I mistakenly thought it was the official one. When I purchased the tickets, I discovered that they cost approximately three times more than on the actual official website. I was also redirected to Feel Free Tours, which already seemed quite suspicious. The day before our visit, we were contacted and told that there would be no guided tour in Spanish and that we would only receive a €10 refund, with the option to do the tour using an audio guide. However, the official Alcázar website offers tickets with an audio guide for approximately three times less. On top of that, they told us they would not provide the tickets in advance, but that the guide would arrive with them on the day of the visit. This seemed very strange to us. We tried to clarify the situation and request a refund, but they were slow to respond and gave us contradictory information. When we asked directly at the Alcázar, we were advised to be very careful with this company. Eventually, after insisting and saying that we would contact Visa and our bank, they refunded our money on the same day as the visit. For me this was clearly an scam, and the whole experience was very strange and lacked transparency. I strongly recommend purchasing tickets directly from the official Royal Alcázar website and being extremely careful with this website, as it can easily mislead tourists and charges significantly higher prices. Official website is alcazarsevilla.org