Ivy Jock S.
Service is a disaster and it’s almost…
Service is a disaster and it’s almost impossible to cancel. They were calling on Sunday evening asking questions but wouldn’t let me cancel over the phone. I sent an email asking to cancel. None of the medication has contact information in the package. This led me to think the package was coming from another company I use. Once I realized it was ReadyRX, I message them 3 days before I saw they would be charging my card again. They said I need to give them 4 days notice to cancel. This is 3 months after I requested to end subscription. I was also have severe inject site bruising and pain. Be careful using shady companies like this .
Response from ReadyRxApr 20, 2026
Ivy, we’re sorry to hear about your experience. This is not how we want anyone to feel when interacting with our team. We’re unable to locate an account under this name, so there may be a mismatch in the information provided. That said, we want to address a few of the concerns you raised. Our subscription includes a reminder window prior to renewal, and cancellation requests need to be submitted before a prescription moves into the filling stage. Once processing begins, we’re not able to stop or reverse the order. Our team may also ask a few questions before completing a cancellation, but if a patient confirms they want to cancel, that request is honored. Regarding your experience with injection site discomfort, that’s something we would want to review with you directly so we can provide proper guidance and support. We understand how frustrating this situation feels, and we would genuinely like the opportunity to look into your case and clarify what happened. Please reach out to our Care Team so we can review your account and assist you further. —The ReadyRx Team