Lori S.
Expired medication and they won’t replace
Received my first vial ant it was expired already by 10 days. I’ve been trying to get this resolved now for 2 weeks with no luck. Chat responses only and they keep telling me the medication is ok to use. I don’t feel comfortable injecting expired medication, especially after paying the $1027. I called customer support and was on hold for 30 minutes, finally left a message. Will post update once I have one. Update:1/9/26 It took a month, but this got resolved, thank you Brandon. Pharmacy has been told to not send expired meds or extended dates to any of their customers and I was sent a replacement. Updated from 1 star to 3
Response from ReadyRxJan 8, 2026
Hi Lori. I believe Brandon from the health coach team had been hard at work with you over the past 7 days to get this adequately resolved. Are there any outstanding issues? Always feel free to call us direct and we'll be there to solve any issues we possibly can.