Matthew H.
All bark and no bite
The side is fine and you’re able to review and get the points however, no customer service did the reviews put my own work up and been over a week even put it on their top shelf ““ however I’ve been to other sites worked so much better had instant response I would like to rate this better but I couldn’t. very very displeased
Response from Read & RateNov 7, 2024
Hi Matthew, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to ensure that every book receives genuine, thoughtful reviews. While Top Shelf does enhance visibility, reviews may sometimes take a bit of time to come in, as members select books they feel most connected to. We apologize if our support response fell short—we do have a live support chat, and you can always reach us at [email protected]. With a large library of books available, it can sometimes be challenging for individual titles to stand out. However, our system is designed so that members generally receive as much as they give. If you’re particularly active, there may be a slight delay in receiving back the same level of activity, but we strive to keep things balanced. Thank you for sharing your thoughts, and we’re committed to making improvements.