Marti
Poor/Condescending Customer Service
My grandchild participated in the live summer camp. Not really sure how much she gained from this program but decided to continue with the on-line10 week program held during the school year. Phoned to ask a question regarding enrollment and changing classes. The woman who answered was rather condescending. After explaining my situation and asking if we could switch classes prior to the course beginning, she finally said -"I don't know what you're asking" or something to that effect. Her attitude and tone left much to be desired. I had to point out to her that the schedule was for different days and times and we needed to take into consideration our work schedule, our child's progress in school, etc. If the classes were all held on the same day at the same time it would be a no brainer.
Response from Institute of Reading DevelopmentSep 13, 2019
Hi Marti, I'm sorry to hear about your experience with our representative. We'd like to talk to you directly to find out more. If you are interested, please send us your contact information at [email protected]. - Kate, Customer Care Specialist


