Patton G.
Nothing To See Here...
I attempted to make a purchase, but the discount code posted on Facebook didn't work. I reached out to the company multiple times via email...no response. Subsequently, I commented on one of its Facebook posts. Eventually the company responded to my negative comment. That didn't go well. The representative(s) who replied to my comment and who subsequently direct messaged with me didn't appear to have either read or comprehended my concerns and complaints (even though I had included screenshots of my email to them, the advertised code, the code not working on their website, and the item in the shopping cart on their site). They also didn't acknowledge or take ownership of any customer service failures. Basically they were tone deaf. That experience was mirrored in the subsequent emails I received. Over all, a frustrating and off-putting experience. How can you purchase a product from a company that can't provide even a minimal level of customer service - that lacks basic communication skills and can't read the room?