Readers.com™Reviews of readers.com

Response from Readers.com™Oct 13, 2020

Hi Danimal! We're so sorry that it has taken us longer than normal to reply to your message. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 13, 2020

Thank you for sharing your feedback, Peter. We're so sorry that you are unhappy with the reading glasses. We want our customers to be 100% satisfied with their purchase. Would you like help to facilitate a return, or choosing an alternate style for an exchange? Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if you would like assistance with setting up a return/exchange.

Response from Readers.com™May 29, 2020

Hi Pam! Thank you for taking the time to share your feedback. We're so sorry for the delay in our email response as well as our shipping of your order, and we can assure you this isn't the norm and we take our service very seriously. However, due to an increased order volume, phone calls, voicemails, and emails received daily, we are experiencing significant delays in both our Fulfillment and our Customer Happiness Teams. Please know that the Customer Happiness team is responding to all messages in the order they are received. Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™May 29, 2020

Hi Toni! Thank you for your review. We're so sorry for the delay in our email responses. Providing excellent service is at the heart of our mission, and we’re working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats. This is resulting in significant hold times and longer than average response times for all inquiries. Please know, we are responding to all inquiries in the order they are received. We do have an update on your order and we will email you to provide that for you. We'll also see what we can do to help with the incorrect glasses you previously received from us. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™May 20, 2020

Thank you for your feedback. We're so sorry for the delay in our email response. The health and safety of our team members is our highest priority as we navigate the COVID-19 outbreak in the United States. With that in mind, we have limited the number of team members in the office at any given time as a precaution to keep our team and their families healthy by practicing social distancing. Providing excellent service is at the heart of our mission, and while we’re working as hard as we can to continue providing timely responses, we have experienced lengthy delays in our responses due to these unforeseen circumstances. We have been responding to all inquiries in the order in which we receive them. Again, we apologize for the inconvenience this causes and greatly appreciate your understanding. Please feel to call our Customer Happiness Team by calling 1-800-210-3975 for assistance setting up your return/exchange.

Response from Readers.com™Mar 11, 2020

Hi! Thank you for your feedback. We're so sorry for the difficulty with the coupon that you experienced. Some of our coupons have exclusions, and it's possible that was preventing the coupon from being applied. Should you ever experience that again, please feel free to call our Customer Happiness Team and they would be happy to assist you with your coupon. You can reach our Customer Happiness Team at [email protected] or by calling 1-800-210-3975.

Response from Readers.com™Feb 21, 2020

Hi, Daniel! Thank you for taking the time to share your thoughts on your recent purchase. We're so sorry to hear of the difficulty you experienced with the delivery of your order. USPS is showing that your order was delivered on the 18th, and we're so sorry that our Customer Happiness Team wasn't able to schedule the redelivery of your order. If there is anything else we can assist you with you can reach us at [email protected] or by calling 1-800-210-3975.

Response from Readers.com™Dec 4, 2019

Hi, Mark! Thank you for your review. We're sorry to hear that your glasses broke so quickly. While our glasses don't have a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at [email protected] or by calling 1-800-210-3975. Thank you again for your business!