Readers.com™Reviews of readers.com

the glasses themselves are good, the packaging is awful! the glasses should each come in a protective case, the sides are bent( my second order now). really need to make it Happen in order to get consistent positive reviews!

I've bought glasses here, and liked them. Then I bought more. The problem is they are super flimsy and break easily. It's almost like they have an expiration date, and break where the arm meets the frame. Happened again on a pair of glasses last night that I bought about 5 months ago. All I did was pick them up off of the night stand.

I bought glasses from Readers.com in April 2024, and in 8-months, the arm of the glasses broke off while I was wearing them. I thought I might have gotten them caught on something that resulted in the break so I reordered the same glasses. In 3-months, the glasses broke in the same spot as the previous pair. I reached out to customer service and never heard back.

I have ordered several pairs of their glasses over 6 years or so. None have lasted for more than 2 weeks before the frame cracked or a temple broke off of the hinge. They begrudgingly replaced some, only to have them break again. The dollar store readers last for an eternity, and I've also had good luck with ebay, both at a fraction of the cost.

Their lenses are decent.. their frames have defects and break in the same place every time shortly after their Mickey Mouse 90 day warranty runs out. And don’t expect them to help you after that..

Once you order from them, they will NOT delete you from their emailing mass spam!!

I have previously been quite happy with nearly all the many pairs of reading glasses I’ve ordered from readers.com the last several years. I’ve had a couple break, but they weren’t terribly expensive so I didn’t pursue the matter. Fortunately, then, I haven’t encountered the pitiful customer service that so many other reviewers have mentioned - until now. Recently, the company apparently decided to remove from their website all customer reviews for each style of glasses. A forward-thinking corporate entity would understand the importance of transparency and honest reviews in an online marketplace. Most online retailers from department stores to craft shops to Amazon provide such a helpful service to consumers. I choose not to do business with companies who aren’t transparent, thinking perhaps there might be product problems they don’t want to have displayed to other potential customers. Imagine my surprise when the readers.com product reviews, which had helped me choose various frames, suddenly disappeared from their website. Therefore, I emailed the company, waited 2 days, and then received the canned, form response that “we’re forwarding your concerns, blah, blah, blah” and “we value out of the box thinking.” What in the world?? Reviews do help consumers make wise selections and might actually help readers.com get and retain customers in most cases. My displeasure wasn’t addressed at all. I’m disappointed with the kind of business that readers.com has seemingly become. Oh, try Foster Grant online instead. Great sales and some of the same glasses available at readers.com!

I ordered two pairs of sunglass readers. Received several emails about the product shipping, showing both pairs. When I received the package, there was only one pair enclosed. I waited a few days and then called customer service to ask if the other pair was shipping separately, even though that was not indicated in any of my emails. After much research, the agent came back and said that when I had placed my order, one of the items was out of stock! No email telling me that, nor that I would only receive one pair, nor that I would be getting a refund for the non-received item. The agent did process a refund for the out of stock item. I then asked if they would have ever refunded me for the non-received pair, or contacted me in any way if I had not called. I said it seems a bad business practice to not inform someone of an item being out of stock at the time of order/shipment. They should have either emailed me immediately to let me choose something else, or refunded me immediately for the out of stock item. The agent’s response “I will end this chat now. Have a nice day”! They won’t be having my business again.