Readers.com™Reviews of readers.com

Response from Readers.com™Dec 4, 2019

Hi, Tracy! We're so sorry to hear that you were disappointed with the quality of the glasses. We take quality very seriously and are always looking for opportunities to improve our products. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at [email protected] or by calling 1-800-210-3975. Thank you again for your business!

Response from Readers.com™Dec 4, 2019

Hi, Denise! Thanks so much for your feedback. We're so sorry to hear that both of your glasses broke so quickly. We continually strive to provide quality and affordable products. If you would like to contact our Customer Happiness Team we would be happy to work with you to make this right. You can reach us at [email protected] or by calling 1-800-210-3975. Thank you again for your business!

Response from Readers.com™Sep 9, 2019

Hi, Bryan! Thank you for your feedback. We're sorry to hear that the power didn't work out and that setting up your return online didn't work correctly. We would be happy to help you set up a return/exchange. Someone from our Customer Happiness Team will be reaching out to see if we can assist you with this. We'll also let our Tech tech know about your experience, so they can resolve this for any future returns. Additionally, here is a link to meet our Customer Happiness Team, unfortunately, we don't have anyone named Adam at this time. We're so sorry for the confusion. https://www.readers.com/customer-happiness.html

Response from Readers.com™Aug 26, 2019

Hi Robert! We're so sorry to hear that you were disappointed with the Polk Bifocal. We take quality very seriously and are always looking for opportunities to improve our product line. We see that you've emailed with our Customer Happiness Team and they offered to assist you with a prepaid return label. Refunds only take 2-3 business days to be processed once a return arrives in our warehouse. We'd be happy to assist you further if you would still like to send those back for a refund or exchange. Thank you so much for your business as well as your feedback.

Response from Readers.com™Aug 9, 2019

Hi, Patti! We're so sorry to hear the Zane weren't the correct power and that you didn't receive an email reply from us. We offer a 90-day return policy and would be happy to assist you in setting up a return/exchange. Please feel free to call our Customer Happiness Team to set that up by phone at 1-800-210-3975. Thank you so much for your business as well as your feedback.

Response from Readers.com™Aug 5, 2019

Hi, Irene! Thank you for taking the time to share your thoughts on your recent purchase. Our Customer Happiness Team will be reaching out shortly to see if we can assist you in setting up a return. Additionally, we'd like to better understand your concerns on the product photos, so we can work to improve them. We look forward to hearing from you.

Response from Readers.com™Jul 9, 2019

Hi, David! Thank you for the feedback. I'm so sorry to hear that the glasses you received weren't the correct color and the lens type was wrong. A member of our Customer Happiness Team will be reaching out shortly to see if you'd like help setting up a return or exchange for a pair that will work better for you. Can you please provide the email address and order number related to this issue? We welcome the opportunity to correct this for you!

Response from Readers.com™Aug 5, 2019

Hi, Ed! Thanks so much for taking the time to leave us a review. I'm so sorry to hear that you don't feel as if the readers you've received from Readers.com are durable enough for you. We continually strive to provide quality and affordable products. If you would like to contact our Customer Happiness Team we would be happy to work with you to make this right. You can reach us at [email protected] or by calling 1-800-210-3975. Thank you again for your business!