Chuck G.
Terrible service; dishonest about delivery
I ordered reader sunglasses after eye surgery and needed them right away. I ordered them on Tuesday May 5 with an acknowledged delivery of May 7 and I paid for expedited freight. After the glasses did not arrive on time, I called Readers.com and no one answered. I emailed customer service 3 times with no response. The glasses eventually shipped a week after it was supposed to be received. They shipped 9 days after the order and I received them on May 16 (9 days late after I paid for expedited delivery), I have tried to recover the expedited cost but customer service will not answer phone nor return emails. The product was good but I no longer needed it at such a late date. If they provided an honest delivery date, I would not have purchased the glasses...but they were dishonest about delivery. The delivery and service is unacceptable by any standard and I would strongly recommend moving on to a different online store.
Response from Readers.com™May 22, 2020
Hi, Chuck! Thank you for taking the time to share your feedback. We're so sorry for the response delay, and we can assure you this isn't the norm and we take our service very seriously. However, due to an increased number of phone calls, voicemails, and emails received daily, we are experiencing significant delays in our response times. Our Customer Happiness team is responding to all messages in the order they are received. While we are also experiencing shipping delays, we will work to continue to provide our best approximation of how long those delays are. With the health and safety of our team members and customers as our top priority, we've taken extra measures in our office and warehouse to ensure a clean and safe environment which is resulting in longer response and shipping times than usual. Our Customer Happiness Team will be reaching out via email to see if we can further assist you with your order.