Readers.com™Reviews of readers.com

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience. We're so sorry that it took longer than normal for us to process your return. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. We show your return/refund was completed on 6/22. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience. We're so sorry that it took longer than expected for your order to arrive, but also for our error in sending it to you so many times. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. We show your return/refund was completed on 6/22. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 13, 2020

Thank you for your feedback, Ron! We're so sorry that it has taken us longer than normal to reply to your message. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 13, 2020

Hi, Jeff! We're so sorry that it has taken us longer than normal to reply to your message. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. Please know that we have put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We've also worked to update our shipping times. Again, we apologize for the delays and the inconvenience. Please know that we strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 13, 2020

Hi, Pamela! Thank you for your review. We're sorry for our delayed reply and to hear that your glasses have broken. Additionally, we're so sorry for the delay in our email replies. Providing excellent service is at the heart of our mission, and we were working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats resulted in significant hold times and longer than average response times for all inquiries. Please know that we put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. Again, we apologize for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. In regards to your glasses, while our glasses don't include a warranty, we do expect them to last a reasonable amount of time. Please feel free to call our Customer Happiness Team at 1-800-210-3975 for assistance with your glasses.

Response from Readers.com™Oct 13, 2020

Thank you for your feedback, Lynn! It appears that one of our team members did reply to your message, and your order was delivered on 6/10/20. We're so sorry that it has taken us longer than normal to reply to your message and we can assure you this is not normal as we take our service very seriously. Please know that shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Jun 12, 2020

Hi Tonya! Thank you for your feedback and we're sorry to hear that you are dissatisfied. We see that you did speak to one of our agents and she was able to get your order changed. Additionally, we see your order shipped out today. Please know this is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We want you to know that we have several initiatives in progress right now that we believe will improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. We strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Jun 12, 2020

Hi Cindy! We're so sorry that we disappointed you by sending the incorrect glasses. We can assure you this is not normal and we take our service very seriously. Providing excellent service is at the heart of our mission, and we’re working as hard as we can to continue providing timely responses, but we are experiencing high volumes of calls, emails, and live chats. This is resulting in significant delays in response times. Please feel free to call or email us with your order number and we can assist you with your return. However, please expect email response times of approximately 2 weeks.