rcMartReviews of rcmart.com

My parcel landed in Amsterdam instead of Singapore more than a month ago and till now I'm still waiting. I don't know why they sent it over there. Sent them a couple of emails and no one even bother to reply. This is the last time I'm dealing with rcmart. Never again.

Installed alloy kit for my HPI RS4 Sport 3 and all I have is problems!! Worst is the steering. Wheels never center. Every part installed is disgustingly loose. every wheel wobbles. I contacted them about every part being loose and a few months later their solution was to send me a new front knuckle set!! And installing that did absolutely nothing!! I actually took the whole kit off and have the stock plastic on and the car is back to driving straight. I bought these thinking that after installed I would see an improvement in my steering and overall performance. after I installed the new knuckle set and still had the problems I emailed them again and never heard back. I sent a few emails and eventually I forgot about it and gave up. hopefully this can save others the time and money. If they dont delete this review like the first one I posted!!!!

Great experience. Shipping is a little expensive, but given the lower prices, if you're ordering a reasonable amount it's still a good deal. Tracking with HK post was great and the kits arrived in less than a week with USPS. Couldn't be happier.

poor customer service ; I lost 1000$ because of the shipping company they used , and rrmart dont want to solve the problem or answer my emails . I dont recommand it go and buy somewhere else

Ordered from them on 3/23/2020 with the full understanding shipping might be delayed due to COVID. Tracking number given, but its seems to be stuck with HK postal service for 1 month and 20 days as I am writing this email. I requested for a refund and offered to send them back the credit if I receive the product down the road, but they refused to take any responsibility unless notified by postal service the shipment has been lost. On the other hand, they did confirm other customers who placed their order during the same time frame have received their product, but refusing to take any responsibility unless notified by postal. Though RCmart has great selection of RC products. I suggest to be ready of minimal customer service and if you ever have issue with your shipment, good luck..

Products are good and shipping if fast if you pay more for it. But don’t expect any service. Made a purchase of USD350 and forgot to add one more item at USD100 barely 2 minutes after checkout. Contacted them and was told cannot add on and you can get a refund. So no choice took the refund and am still waiting already 20 days for my money back. While waiting I made another purchase of almost USD900. One of the purchase I accidentally ordered 2 x spur gears. Contacted them to cancel 1pc and again was informed no. And if I want I can cancel the entire order. So now I paid extra USD6 and if I want to refund I need to send it back with shipping at my own cost and maybe wait another 30-40days for a refund. So for the others interested in RCmart, MAKE SURE YOU CHEKC YOUR PURCHASES BEFORE YOU CHECKOUT. Cause then don’t believe in Customer Service.

Best shop ever for buying rc parts and kits. Always great service and fast cheap delivery!

OK this is really frustrating and upon seeing other reviews from fellow hobbiest reviewing about this company it further confirms its truth , it just make me sick about how this company treat their customers. I am actually living locally so I can normally skip the shipping and just go direct to their pick up office in local Hong Kong (where this company is based). I guess from hindsight I am luckier as I can deal directly face to face with them even when encountering any problems, but unfortunately this reveals and fortifies the true non-caring nature of how the people work in this company, and honestly is typical of how young local Hong Kong people are like, they take your money and don't care a damn afterwards, customer service is not part of this universe to them. Cut the story short, I normally make orders of around a $1000us each time and that was more than a few times. To say they wouldn't recognized me would be an understatement. With this latest order I made I was just really tight with time to go up to their office to pick up. AS ADVERTISED they say their office hours is from 10-5pm. The time was 4:55pm when I am within walking distance to their pick up shop and I was hoping to call their number just to ask them to kindly wait a few more minutes so I can pick up and go ( as I live about one and a half hour away), but when I called the phone number it automatically goes to an answering machine and said they are closed??! I thought that was odd so I picked up my speed and ran my way there and arrived at the door (which is on the 4th floor of a factory building in Hong Kong.)...the time is 5:06 pm. It would be impossible that all the people workng in the office are gone on the dot as you can clearly hear their laughters and jokes inside. I ran the bell but nothing, completely being ignored and I could presumed they could also see me at the security camera at the door. I ran the bell a few more times but they just treat u as a dog almost begging to open the door. I mean honestly I was just 6 minutes late and they are inside, and I have been there just about a week ago and ordered several times before, perhaps asking them to just let me pick up my stuffs and go would not be too much of a problem? NOP, NOTHING. They just shut you out because that's their character, their way of how to deal with customers, just really cold and lack of any human touch, and obviously I would need to make another trip there again. Another time I made one wrong item out from a big order (lucky it was something small) and because my pick up time was a week after the order made they refuse to make any exchange as they say it is more than 7 days, (but I only picked up for less than a few days ?!), this is another story... Just one encounter is enough to illustrate how this company operates and treat their customers. I guess since they are dealing internationally there are even bigger problems for international shipping orders, as reviews on this site showed. To be honest this also reveals how most Hong Kong young work force nowadays is like too, supreme lack of customer services and after sales customer relations. Extremely disappointing and disgusting experience.